Needing Help with "Age Verification". I was able to successfully put in billing information.

[Vashlai]

I'm having trouble verifying my account. It says the information does not match public records. Well I don't understand how that could be, because I tried both my Drivers license, and my SS Number. Both failed...

I was able to successfully put in billing information, but for some reason its not accepting my information for "Age Verification". I don't really have anything to scan a photo copy of my documents [I read somewhere on site it was needed?]. I am wondering if there is anyone I can contact or perhaps talk to by phone or over email?

 

Thanks for your help!!

[Peggy Paperdoll]

You can contact Linden Lab:

 

http://lindenlab.com/contact

 

Since you said your SS number (meaning Social Security number) failed I think maybe you are in the United States. You can take your documents to any major office supply store (such as Office Depot, Staples, Kinkos) and make copies and FAX then to LL. Or you can mail them via the US Postal Service. Some places will even scan your documents to a memory stick so you can email them yourself. You can also submit a support ticket via the Support Portal (if you are a premium member you can contact Live Chat). All the links are on the link I pasted.

 

 

[LoveAngeL Lyre]

Hello Vashlai. Check the following links:

http://community.secondlife.com/t5/English-Knowledge-Base/Age-verification/ta-p/700021

http://community.secondlife.com/t5/English-Knowledge-Base/Account-verification-types/ta-p/805983

You can write a letter, use registered mail.

945 Battery Street
San Francisco, CA 94111

Alternatively:

Phone:   (415) 243-9000
Fax:        (415) 243-9045
Email:   support@secondlife.com

Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

[Vashlai]

Thanks LoveAngeL. I'll have to give them a call tomorrow sometime and ask them about it, or email them. Hopefully it shouldn't take too long.

[dillster123]

i  dont  know