how do you get a roll back of a sim??

[riverman Lemon]

lately prims that have been rezzed are vanishing and when I check lost and found or anywhere else i can't seem to locate them it's like they have gone off world, can anyone help, thanks

[Rolig Loon]

Only the Estate owner or Estate manager can request a rollback. You need to submit a support ticket in order to request a rollback.

Please explain:

• What has happened
• Why you need the rollback
• Which Region it is
• Precisely how far back in time you would need to go to repair the situation
• It helps if you provide the time in 24 hour format, and always Pacific Time rather than your local time

If you have a Basic account and are an Estate Manager, you can still submit a ticket through the Support Portal. Choose the Special Questions - Basic account or Guest Login ticket type. Then, fill out the information. Any other support ticket submitted by the "guest/guest" login will be ignored.

LL is not responsible for problems caused by Estate managers requesting rollbacks against the Estate owners' wishes. If they are trusted by you as Estate managers, we will trust them for rollback requests.

Generally, rollbacks can not be processed for a time frame longer than 72 hours from the original event. Please be aware that LL cannot roll back indefinitely. The longer you wait before requesting the rollback, the more chance that LL will not be able to do this for you, so do make the request as soon as the problem occurs.

For more information about rollbacks, see http://community.secondlife.com/t5/English-Knowledge-Base/Managing-private-Regions/ta-p/700115#Private_Region_auto-saves_and_restores_.28rollbacks.29