i uninstalled v2 and deleted files but looks like i shouldnt have done that cant log in

[Kishi Fang]

i need help logging in....i uninstalled v2 and phoenix then i deleted any files left over that seemed to be associated and now i cant log in at all , any suggestions?

[bee Baroque]

well if all you did was uninstall and not reinstall then i guess you will have big problems logging in, yes... you will need a viewer to log in with.

if i have misunderstood your post and you do have a viewer to log in with - when attempting to log in, what error messages do you get, if any?

[Kishi Fang]

oops...forgot to add that i reinstalled v2 and it says sl crashed do i want to send an error report...then(second life has stopped working -windows is looking for a solution to which it says a problem caused the program to stop working correctly. windows will close the program and notify ou if a solution is available)

it seems theres not a solution available...are there files left on your computer after uninstall that i shouldnt of deleted?

[Peggy Paperdoll]

You can delete any and all files left from the uninstall process as long as you obtain and install a good, uncorrupted new setup file. The only thing you will see that can be annoying is you'll get those popups that you got when you first started SL and all your viewer preferences will be "default". Go to the download site again and get a fresh copy........save it to your hard drive (don't run from the website). If you already have a saved download on your hard driver, delete it before you save the new setup file. Close any browsers you might have running and reinstall.........try SL again.

 

 

[Kishi Fang]

i was hoping that would work delete it then saving it and closing my browser and still the same problem it seems

[Kishi Fang]

as i try to relog i also get my firewall coming up and asking about the "win crash logger exe" and should i be allowing that for all networks?

[Kishi Fang]

oh i see what that is but still it says cant connect or whatever...hmm

[Kishi Fang]

weird....it worked but its not the same, i cant get to my inventory contacts or much of anything

[Peggy Paperdoll]

You got cache problems. Go to the "Setup" tab in preferences and make note of the cache location. Close the viewer and navigate to that location and delete the entire folder. It will not harm your viewer installation.........the folder will be rebuilt when you launch SL again (this time, it will be completely empty, which is what you want). Launch SL again and change your log in location to either "Smith" or "Pooley". Log in and you'll be in a sim that has no scripts and next to no prims (probably underwater). Do nothing but move a few steps off the landing point (so others arriving won't land on top of you). Open your inventory and in the search box slowly type the letters "A", "B", "C".............until you get the search going. Watch the counter until it stops completely (it will probably stop then start again several times but you probably know how many items you have in your inventory so wait til it reaches that number.......it might take some time). Once it's completed TP back home or where ever you want to go........you should be good to go.

 

Don't try to change clothes, chat too much, IM or anything..........let your inventory load without other tasks to slow or interupt the process.

[Kishi Fang]

its working now and seems to be running perfect but things have been weird lately so i'm still gonna take your advice, thanx for the help peggy

[Slinger Loxingly]

Sorry, I'm having a couple problems also and if you wouldnt mind it'd be easier to answer them here. I'm getting an error saying "The ordinal 2604 could not be located in the dynamic link library LIBEAY32.dll." I've already re-installed but am still getting that error.

[Peggy Paperdoll]

That's a Windows problem with little or nothing to do with SL.........try going here to see if it's your problem:

 

http://pcsupport.about.com/od/findbyerrormessage/a/libeay32-dll-not-found-missing-error.htm

 

Also Google "libeay32.dll" for other possible solutions.

[Peewee Musytari]

Hi Kishi,

After you uninstalled  the viewers and cleared all the SL folders from you AppData, did you restart your compter before you downloaded SL again?

Also when you said you got it working but you had no inventory, make sure that you weren`t logged in on Basic Mode instead of Advanced Mode because there is no inventory on basic mode.

http://community.secondlife.com/t5/English-Knowledge-Base/Basic-mode-FAQ/ta-p/733541

[bee Baroque]

hi kishi, sorry i couldn't reply more yesterday (timezone differences ) but i am glad to see peggy came to your aid (thanks peggy!) and that things seem to be working for you now! \o/