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im using firestorm phoenix... since i downloaded latest version im constantly crashing


Dawn OHanlon
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The predecessor of the Firestorm viewer was called "Emerald".  When Emerald was banned, some of the developers took the code and re-issued a version of the viewer called "Phoenix".  This later became "Firestorm".  If you really are using Phoenix, you are using a VERY old, VERY outdated viewer that has long been banned from Second Life, and I am not surprised you are crashing.

However, if you downloaded your viewer from: http://www.firestormviewer.org/ then you ARE using the latest version of Firestorm.  It's a little confusing, because the site is named "the Phoenix Firestorm Project."

Assuming you got your viewer from the above site, then see this link for things to try:  http://wiki.phoenixviewer.com/fs_install_crash

I will mention a couple of possibilities:

  • Your laptop has integrated graphics (Intel HD Graphics), and you recently "upgraded" to Windows 10.  Early versions of Intel HD Graphics are not supported in Windows 10.  Your only option is to revert to your earlier Windows version or get a new computer.
  • Your wireless router isn't giving you a solid enough internet connection.  Try connecting with an ethernet cable instead.
  • If you recently updated your antivirus software, it may be causing problems.  Either tell it that it's OK to let Firestorm through, or disable it temporarily.  See: https://community.secondlife.com/t5/English-Knowledge-Base/Using-Second-Life-with-a-firewall/ta-p/1304539
  • Unless you are performing a "clean install", or having certain kinds of inventory problems, deleting your cache is almost never a good troubleshooting move.
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The predecessor of the Firestorm viewer was called "Emerald".  When Emerald was banned, some of the developers took the code and re-issued a version of the viewer called "Phoenix".  This later became "Firestorm".  If you really are using Phoenix, you are using a VERY old, VERY outdated viewer that has long been banned from Second Life, and I am not surprised you are crashing.

However, if you downloaded your viewer from: http://www.firestormviewer.org/ then you ARE using the latest version of Firestorm.  It's a little confusing, because the site is named "the Phoenix Firestorm Project."

Assuming you got your viewer from the above site, then see this link for things to try:  http://wiki.phoenixviewer.com/fs_install_crash

I will mention a couple of possibilities:

  • Your laptop has integrated graphics (Intel HD Graphics), and you recently "upgraded" to Windows 10.  Early versions of Intel HD Graphics are not supported in Windows 10.  Your only option is to revert to your earlier Windows version or get a new computer.
  • Your wireless router isn't giving you a solid enough internet connection.  Try connecting with an ethernet cable instead.
  • If you recently updated your antivirus software, it may be causing problems.  Either tell it that it's OK to let Firestorm through, or disable it temporarily.  See: https://community.secondlife.com/t5/English-Knowledge-Base/Using-Second-Life-with-a-firewall/ta-p/1304539
  • Unless you are performing a "clean install", or having certain kinds of inventory problems, deleting your cache is almost never a good troubleshooting move.
  • Like 1
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