Not able to login despite correct password

[Kalik1488303378]

I can login to the main website but I am not able to login to the SL Viewer despite entering correct username/password. Already contacted Customer Service several times, and the only resolution they have is to change password. Can some one here help with possible resolution?

The error is "Login Failed. Sorry we could not log you on. Please check to make sure that you entered correct user name and password. Also, please make sure your caps lock key is off".

The error started after I downloaded latest viewer from SL website and purchased my Linden Home and made changes to the home. My character is probably stuck at my home.

Here are the steps which I have already done:

1. Changed password three times on SL website.

2.  Changed Region and tried to login to a different region

3.  Tried to login in Basic & Adavanced mode

4. Uninstalled SL Viewer and Installed it again.

5. Tried third party viewers like Imprudence.

6. Cleared all cache including DNS cache.

Now, completly out of ideas.

 

Edit: Now the situation is even funnier. Created a new username/password. And I get the same error for this account as well. Is my IP banned?

[Nyll Bergbahn]

That is not the message for being stuck inworld or for account on hold. Could be a firewall issue as you can access the Second Life website but cannot open the application to log inworld. Check your firewall/internet security software and make sure Second Life is an allowed application.

EDIT: Here is a useful link. http://wiki.secondlife.com/wiki/How_do_I_configure_my_software_firewall_(such_as_Norton_Internet_Security,_McAfee_Personal_Firewall,_or_ZoneAlarm)%3F

and another...http://community.secondlife.com/t5/Technical/Is-my-firewall-responsible-for-problems-with-Second-Life/qaq-p/696359 .Note in particular Lexie's comments below and the section I have highlighted:

Internet Security software also blocks network traffic; however, these programs can cause a great deal of trouble if not configured correctly. The most popular versions of internet security software contain additional features (Internet Worm Protection on Norton Personal Firewall/Norton Internet Security, Intrusion Detection Service for McAfee Personal Firewall, and SmartDefense on ZoneAlarm) that analyze internet programs and their network traffic. Based on an undetermined set of factors, including the patterns of network data, the internet security program may decide to block even a trusted program. These programs may also block a trusted program if its executable changes (which happens every time a new version of the Second Life software is released). Depending on how this internet security software is configured, it may continue to list Second Life as a "trusted program" while blocking it due to these features.

[Griffin Ceawlin]

Since you've tried the rest of the suggested remedies given here, try:

3. Restart your computer, modem, and router. When restarting, make sure to leave them powered off for at least 10 seconds before restarting. This step can often fix routing issues and other connection-related problems.

[Ciaran Laval]

Are you using a funky password with special characters or a long password?

[Kalik1488303378]

Thanks for the answers. I understand that, due to Anti Virus or Firewall, these problems can occur. However, I completely switched off my anti virus and at one time even uninstalled the anti virus software. Although, with the same anti virus setting I was able to login before this incident. So even anti virus in not the case.

 

Now the only thing remained to check is that whether my ISP is blocking certain ports. Can anyone tell me that what are the most widely used ports for SL? Thanks for your support and answers.

[Griffin Ceawlin]

http://wiki.secondlife.com/wiki/Linden_Lab_Official:Configuring_your_firewall_to_allow_access_to_Second_Life

[Kalik1488303378]

I was using password with @#$ etc in combination with letters & numbers. However, I changed it to very simple alpha password.