Someone stole my account how do I get it back

[Madelaine McMasters]

Hi Richard/Skarlet,

Open a support case here...

https://support.secondlife.com/create-case/

Select "Account Issue" from the first pull-down and "I believe my account has been compromised" from the second.

Give the name of the compromised account (Richardbriddick Resident) and any other information you think important. Linden Lab will contact you at the e-mail address connected to the account you use to file the case (probably SkarletSkye). Be prepared to offer proof you own the Richardbriddick acccount.

Good luck!

[Madelaine McMasters]

Hi Richard/Skarlet,

Open a support case here...

https://support.secondlife.com/create-case/

Select "Account Issue" from the first pull-down and "I believe my account has been compromised" from the second.

Give the name of the compromised account (Richardbriddick Resident) and any other information you think important. Linden Lab will contact you at the e-mail address connected to the account you use to file the case (probably SkarletSkye). Be prepared to offer proof you own the Richardbriddick acccount.

Good luck!

[Amethyst Jetaime]

Accounts can't be hacked but can be compromised if you give someone your password, or you clicked a link that took you to a phishing website. If it is the latter be sure to run a virus checker and anti malware program to rid your computer of anything that it picked up there.

If this happens, contact LL immediately!

Here's what to do:

Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
On the Second LIfe Help page page, click the Contact Support link on the right.
On the next page, click Submit a a Support Case form.
Under What type of problem are you having?, select Account Issue. A second dropdown appears.
Under Account Issue, select I believe my account has been compromised.
Fill in the rest of the fields as directed.
Click Submit.
Check your email for your case number.
Call our fraud number: 800-860-6990 .

Once you do this, Linden Lab will place your account on hold and investigates. This may take a few days. Once they have concluded the investigation, they'll send you an email explaining their conclusion and the action they will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

If you act quickly , like NOW, they may be able to retrieve your money if whoever took it hasn't cashed it out yet. There are no guarantees though as under the TOS you are responsible for keeping your account secure.

Tip: Even if you are able to log into your account, change your password immediately to something secure and unique. Changing your password regularly is one good way to protect the safety of your account.