Jump to content
  • 0
Sign in to follow this  
shag Sideways

access

Question

  • 0

You need to Submit a Support Case to get things started.

from http://community.secondlife.com/t5/English-Knowledge-Base/Password-and-account-information/ta-p/700017

What to do if you forget your password

If you know your username but have forgotten your password, go to the password recovery page. Enter your username and click Send Instructions to have instructions on how to create a new password sent to the email address connected to the account . You'll need to answer the security question you chose when creating your Second Life account. Be sure to check your junk mail/spam folder.

If you can't recall the answer to your security question, just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question.

We apologize in advance that support cannot retrieve passwords. Luckily, this won't be an issue once we reset your security question.

  • Like 2

Share this post


Link to post
Share on other sites

3 answers to this question

Recommended Posts

  • 0

You need to Submit a Support Case to get things started.

from http://community.secondlife.com/t5/English-Knowledge-Base/Password-and-account-information/ta-p/700017

What to do if you forget your password

If you know your username but have forgotten your password, go to the password recovery page. Enter your username and click Send Instructions to have instructions on how to create a new password sent to the email address connected to the account . You'll need to answer the security question you chose when creating your Second Life account. Be sure to check your junk mail/spam folder.

If you can't recall the answer to your security question, just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question.

We apologize in advance that support cannot retrieve passwords. Luckily, this won't be an issue once we reset your security question.

  • Like 2

Share this post


Link to post
Share on other sites
  • 0

Thank you Karen for your quick response,but like i said,when it sends login info it sends it to my old email and not the new one thats now on my account info.

I have sent in a ticket explaining everything so now just waiting,and for the life of me i cant remember what my old gmail account password is :-(

Share this post


Link to post
Share on other sites
  • 0

OK when sending in the Support ticket you are suppose to supply a new email address to use to communicate using the problem description box. That way they [LL] can contact you. Also be ready with real world IDs that you may need to make copies of and send into LL to get the ball rolling.

Further, you can do a gmail password recovery as well. https://www.google.com/accounts/recovery

https://support.google.com/accounts/answer/152124?hl=en

 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...