I've just had to do a force update on my viewer and now it won't launch

[Faffenella Darcy]

I've just been forced to update to 2_3_0_214726 and Sl now won't launch. I've even tried the SL viewer 2. I'm running Mac OSX 10.4.11 and had no trouble before today. Any ideas?

[bee Baroque]

what error message(s) do you get when trying to launch, if any? i don't know a whole lot about mac, but if you could add a little more info i am sure some mac user may be able to help

[Ellla McMahon]

Hello Faffenella, if you have PowerPC-based Mac

System Support Note:
As of Viewer 2, Second Life will be  supported on Intel Macs (OSX 10.4 and above) only  -  PowerPC-based Macs  running Viewer 2 will not be supported.
Viewer 1.23 will continue to support the PPC platform.

To download Viewer 1.23 please go here.

If you choose to delete the Viewer 2 please save any chat logs before removing the programme.

If you have an Intel Mac, please post your System info

Asking for tech help? Be sure to provide your system info!

If   your question is of a technical nature, like "Why do I  keep crashing  when I wear my animation override?" or "How come my graphics     look  messed  up?", please BE SURE TO PROVIDE YOUR SYSTEM INFO (click the link for how to do it, it's easy!). Other Residents can't effectively help you without knowing these details first, so it's absolutely necessary for you to share.

[Faffenella Darcy]

I've had no error messages. When I double click the SL icon it looks like its going to start up the loading process then nothing happens. I've not had this problem before and have been using SL since 2008 and all the updates have worked until now. The older version of the viewer still works but still says it needs the update. Sorry I know that's not much help but not a lot is happening lol. I've added a screen shot of my Mac's spec...

[Faffenella Darcy]

Here's the version I was using that asks for the update (I haven't logged on, on this Mac for a while)

 

Thanks for your help

[Ellla McMahon]

Aah, you have an Intel Mac Although the OS is a few years old, it should work with Viewer 2.

You might have a corrupt setting; try completely uninstalling ALL Viewers, saving any chat logs, if you wish.  How  do I fully uninstall and reinstall Second Life? Make sure the all Caches,  User Settings and content of any Temporary folders are also deleted.

Check that you have the full version of Flash Player (including the player for Firefox/Safari), see Version Test for Adobe Flash Player, and the latest Quicktime and Java.

Reboot your computer.

Download the latest Official Viewer from here http://secondlife.com/support/downloads.php,  save the programme to your Desktop and install, using the default settings.

Try logging into Region Smith, see Changing your login location and wait for your Inventory to fully load.

EDIT: Try the Official Viewer 2.3 .. that message means you were using the Beta version of 2.4, which has been updated this week.

 

Message was edited by: Ellla McMahon

[bee Baroque]

i see ellla's got you. you couldn't be in better hands \o/ good luck, i hope it sorts out for you!

[Sharcel Bellic]

What happens when you try to run SL?

[Faffenella Darcy]

So I've deleted everything I can find to do with SL. I've updated the Flash. I've re-started and zapped my P-Ram. Re-installed the SL viewer and when I double click the icon it briefly appears in my doc bounces for a second or so then disappears.

I've just logged in on my Macbook pro and that's working. Hmmm...

I know the issue isn't sorted yet but thanks to all that are trying to help !

[Ellla McMahon]

Hmmm, can you try Viewer 1.23 or Viewer 2.2. which can be downloaded from here, http://wiki.secondlife.com/wiki/Old_versions, and see if you can log in with those versions.

[Faffenella Darcy]

Sorry to be such a pain

[Faffenella Darcy]

Hooray! Version 2.0.0 has worked! No idea why but its working. Yay.

Thanks for everyone's help. Much appreciated!

[Ellla McMahon]

Sorry to be such a pain 

Not a pain at all, Faffenella 

Pleased you've got something sorted. Viewer 2.0.0 is old though and there's been many updates since then. When you are less 'frazzled'  : ) try a later version.

[Paladin Pinion]

Just a quick comment, most of those suggestions do not apply to Mac users, with the exception of possibly removing the user data files. Macs don't lose chat logs when updating, or have uninstallers (removing the user setting files has to be done manually,), or require QuickTime or Java updates (which are managed by Apple system updates.) Rebooting is almost never required unless the user can't access the internet (and if you know how the Network control panel works, you can often use that instead.) It isn't necessary to delete older versions of the viewer, just don't launch them. Mac apps are pretty much self-contained with no dependencies.

I think the real reason the OP is having trouble is because beta 2.4 is not compatible with most recent iMacs. I cannot run 2.4 beta either, it hangs immediately on launch and requires a force-quit. The problem is 100% repeatable. I've heard this is due to incompatibilities with ATI graphics cards, and I hope LL fixes it because virtually all new iMacs have ATI cards. The problem is a combination of issues with Apple drivers and the viewer code.

Like the OP, I can run 2.4 fine on my Macbook Pro, which has an nVidia card.

I searched JIRA the other day to see if it's been reported but I couldn't find anything. I'm pretty sure the issue has to be in there somewhere, it affects a lot of people, so I was hesitant to enter a duplicate. Several Mac people said they were having trouble on the blog announcement page. Maybe you could find it?

[Ellla McMahon]

Thank you Paladin for your very knowledgable comments

I had looked for an issue on Bug Tracker but didn't find anything. But checking, just now, with the extra info re ATI cards, it looks very much like

• VWR-23884

Hard Hang on Mac

which was reported against Viewer Second Life 2.3.0.

There's also

• VWR-23976

Turning on RenderDeferred causes complete system crash with ATI graphics cards

but that's been reported as related to RenderDeferred.

..

Just a quick question  ..

..which are managed by Apple system updates

If the OS being used is 10.4.11; there've been no updates for quite a while. Will Safari / Flash Player etc be up-to-date if the User doesn't manually check ? Problems with blank Search and the ToS windows have been reported by Mac users too. I wonder what should be suggested as a workaround for those users

[Paladin Pinion]

Thanks for looking Ella. I've actually had that hard hang myself a few times, but turning off etiher one of anti-aliasing or deferred rendering fixed it. They've done some work on that now but it isn't perfect yet (I think that's why I crashed last night, after looking at too many textures.) The hang I get with 2.4, which doesn't happen in 2.3, is that the initial launch window won't display, so I can't even get to the login screen. As soon as it tries to open, the viewer hangs and the cursor spins forever till I force quit. The Mac is okay after that, it doesn't crash the computer. I just can't launch the viewer.

I'd forgotten 10.4.11 wasn't being updated any longer, so yes, you're right about needing to check for updates to QT. And Flash needs to be checked manually by everyone on any version of OS X, the system doesn't do that either. So thanks, I stand corrected.

I guess I should JIRA the launch issue in 2.4.

[Ellla McMahon]

Definitely report it on Bug Tracker, please   Mention that it is not reproducable on Viewer 2.3.

When it happens, before you restart the Viewer, please attach a copy of the SecondLife log, in a text file, to the issue, see Crash Logs

[Ellla McMahon]

UPDATE from Release Notes/Second Life Release/2.4.0 Known Issues

Mac OSX 10.4 Unable to Run Viewers 2.3.0 and 2.4.0

STORM-790 ^{Viewer 2.3 and 2.4 don't run on Mac OSX 10.4 (Tiger)  -  Intel Macs  running OSX 10.4 will be unable to run Second Life Viewers 2.3.0 and  2.4.0.  This issue is a side-effect of the fix for the anti-aliasing bug  SH-392.}