My premium membership renewed itself, can I annul it ?

[EliseTrouble]

Hi !

I didn't know my premium membership would renew itself without my knowledge and I really would like to annul it, would it be possible ?

[Rolig Loon]

Probably not. According to the TOS that we agree to when signing up for a SL account (Sect 4.3),"Upon your acceptance of these terms and submission of your order, you hereby agree that we have the right to automatically charge your credit card or debit your account (or other payment method) for the applicable fees or charges, plus any applicable taxes that we are required to collect, and you authorize us to do so. Thereafter, if you have purchased or redeemed a subscription-based product or service, each time your subscription comes up for renewal, we have the right to charge your credit card or debit your account the then-current renewal rate plus any applicable taxes we are required to collect, and you authorize us to do so. "

You will also find on reading the TOS that Linden Lab does not offer refunds for goods or services provided.  You can try calling the Linden Lab billing office to see what they are willing to do, but the TOS is pretty clear about company policy.  If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers at any time 24/7:

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English