Etiquette of thanking LL tech: to say 'thanks' I'd need to re-open case. What's usual?

[Prime]

I'd like to be courteous and thank the LL employee who dealt with the Support Case I submitted (to set for sale to me a parcel adjoining land I owned). But to do so, I'd have to re-open the Case.

I have a feeling that re-opening the Case might not be appreciated--undermining my intent to say "thank you for this."

What have others done in a similar situation? What's the etiquette involved?

 

 

[Theresa Tennyson]

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Prime wrote:

I'd like to be courteous and thank the LL employee who dealt with the Support Case I submitted (to set for sale to me a parcel adjoining land I owned). But to do so, I'd have to re-open the Case.

I have a feeling that re-opening the Case might not be appreciated--undermining my intent to say "thank you for this."

What have others done in a similar situation? What's the etiquette involved?

 

 

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They usually send out evaluations of how the case was handled - just give them good marks if you get one.

[jeffrey11488313394]

Hi

the system is there to help you and thanks are not needed.

as the system is mainly automated.

so you be thanking a computer.

if you are happy with the out come, try customer services, they may have the answeror just happy to hear some thanks.

good luck

byee

[Prime]

My thanks for both these replies.