One avatar alt gets spinning rainbow when trying to log in.

[Sliding Dagger]

I've tried different viewers, and logging in to a quiet sim, and with a good signal, but freezes before log in completes, sometimes gets as far as downloading clothing. The lat works fine, so it seems to be this particular one that has the problem. What solution can I try?

 

[jeffrey11488313394]

hi

top of the page you will see the Knowledgebase tab

click that.

look for the graphics card section

there you can updated your graphic driver.

once you done that, connect your computer to the hub with a wire, if you have one.

your wireless connection maybe no good.

or move your computer close to the hub, and try to connect.

hope that help you

other may have idears on what up.

keep checking for reapply here

good luck

byee

[Madelaine McMasters]

Hi Sliding,

The "spinning rainbow" you mentioned sounds like the Apple spinning beachball, so I'll guess you're on a Mac. If you aren't, ignore what follows.

This has happened to me in the past, and it's been the result of a corrupted settings file. Maybe that's the issue for you as well.

• Go to Finder, hold down the "Option" key and select "Library" from the "Go" menu.
• Open the "Application Support" folder.
• Open the "SecondLife" folder (or "Firestorm", etc).
• Open the folder for the avatar that's not working.
• Delete the "settings_per_account.xml" file.
• Relaunch the viewer.

 

If that doesn't work:

• Open the "user_settings" folder, which is at the same level as the avatar folders.
• Delete the "settings.xml" folder.
• Relaunch the viewer.

If that doesn't work, and you don't mind losing chat logs and saved usernames/passwords:

• Delete the entire user_settings folder and the folder for the malfunctioning avatar.
• Relaunch the viewer.

If you do mind losing chat logs and usernames/passwords:

• Rename the user_settings and avatar folders (add _save to the end of the filename).
• Relaunch the viewer.
• If that works, drag the appropriate (you'll have to guess which they are, I don't recall) files from your renamed folders back to the user_settings and avatar folders that the viewer just created.

If that doesn't work and you don't mind losing all saved chat logs and settings, try a clean install of the viewer.

If that doesn't work, rant about the incompetence of Madelaine McMasters. That won't help you any more than the rest of my advice, but it may help you feel better.

Good luck!