second life not working

[longhjac Anthony]

when I try to load second life it opens the start page fine but when I click on login second life crashes and the crash reporter appears i have tried unistalling second life and reinstalling it but nothing happens

[Faubio Alter]

In this order, try:

 

Wait, sometimes the servers have problems, only wait a few hours at most.

 

Retype your user name (both of them) and password in the boxes provided on the logon screen.

 

Check the Second Life grid status for logon problems.

http://status.secondlifegrid.net/

 

Try logging on at

http://slurl.com/

 

On login screen take this path. In top left hand corner of screen, click, edit > perferances > in the general tab, click the box that says "show start location on login screen" click apply, click OK. Now you have something new on your login screen. Click the down arrow and choose "home", or "last location" or type "Violet" (Any region you can remember will do, if you remember the regions name spelling exactly) in the "type region name" selection. Try all three if you need to.

 

For wired connections for modems only: Disconnect all wires concerning your connection, wait 30 seconds then plug them back in again, including the modem and transformer. Wires should snugly fit into ports. These instructions do not apply to routers.

For wireless connections and routers: Reset your system clock. see "help and support" in Windows for directions.

 

Your firewall should be set to "outbound access only" for the Second Life program.

 

Another possible solution:

Try another viewer. This one for instance:

http://modularsystems.sl/

[longhjac Anthony]

no still not working chrashes every time i try to log in about 1/10 of the loading bar it crashes started after i tried to download new vertion of the veiwer

[Suella Ember]

If you are using Viewer 2.1 this sounds very much like the dreaded (and slightly complex!) NetBIOS 'bug'. Read this for more info and proceed with caution:

http://blogs.secondlife.com/message/312663#312663

If you follow the instructions In the JIRA linked from that message it should hopefully work for you. I had the same problem with 2.1 and fixed it by enabling NetBIOS.

[Faubio Alter]

I'd roll back the viewer.

Here's the link to the previous version.

http://wiki.secondlife.com/wiki/Old_versions

Do report this problem as a JIRA

https://jira.secondlife.com/secure/Dashboard.jspa

Your report might help get it fixed. Read and follow the directions before doing the JIRA.

Here's a viewer alternative:

http://emerald.modularsystems.sl/

[Suella Ember]

There already is a JIRA Faubio:

https://jira.secondlife.com/browse/VWR-20074

This (and the related JIRAs attached to it) are all likely the same problem. Viewer 2.1 crashes at logon with the crash logger briefly appearing.

There is a workaround in that JIRA but it's a little complex and a rollback may be the preferred option if the OP is not happy meddling with network settings.

It's what I highlighted in my previous post. Torley is aware of it and I have been reliably informed that the techies at the Lab are looking into it.

[Faubio Alter]

I can assure you after year of RL managerial work that the more a problem is reported the quicker it gets fixed. It is good that it is on Torley's radar this is also an indication it is getting attention. I am also aware of how difficult computer problems can be to fix, this fact does not escape me.

The OP should report this issue as a JIRA.

 

Message was edited by: Faubio.Alter ......... by the way, I was the manager they came to when they had a problem.

[Leah Decycla]

EEK!!!!!! viewer 2.0 and 2.1 REQUIRE Netbios enabled???? I an sooooooo glad I am a emerald user as Netbios enabled is a security risk I would ever take.

Directly from Microsuck

"To help secure , you can greatly reduce its attack surface if you disable server message block (SMB) and NetBIOS over TCP/IP. It will be difficult to manage servers that operate under this configuration, and they will be unable to access folders shared on the network. However, these measures effectively protect the server from compromise through the SMB and NetBIOS protocols. Therefore, you should disable SMB and NetBIOS over TCP/IP for network connections on servers that are accessible from the Internet"

[Faubio Alter]

Microsuck <<<<<<<<<<< hehehehehehehe Never heard that one before. LOL I use M$

[Suella Ember]

For info regarding the NetBIOS issue causing crashes at logon. Yoz Linden has updated the JIRA with this comment:

Yoz Linden added a comment - 05/Aug/10 12:11 AM

Fixed in 2.1.1, which will be available Real Soon Now. Many thanks to everyone who contributed information on this one!

[Suella Ember]

2.1.1 released and apparently fixes the problem with crashing at login (the NetBios issue of JIRA VWR-20074) amongst a number of other things.

Details and download here:

http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Beta_Viewer/2.1.1

[Ari Silentghost]

Actually, the Emerald Viewer isn't any better either. It shares your infomation with other viewer sites, along with your email and such things

 

I only use Emerald as a last resort when the SL viewer2 isnt working.