okay question

[Ninna Wylder]

okay question everybody im having to appeal for my accounts to stay open...now i have put all the information that i feel is relavent down on it and what they need to know...

 

but i need to know if once i have done all that do i have to close the case in order for them to see it or i do leave the case open..and then once they have seen then close it ?

 

this is my first time having to do this..and i really need help as to if i have to close for them to see it or leave it open and they see it that way..

 

[Syo Emerald]

I have no idea what you are talking about...

[Rolig Loon]

If you "CLOSE" a case, that means that you consider it resolved -- no further action necessary.  When you submit a case, it is automatically fowarded to whoever handles that particular kind of case in Linden Lab.  You should receive an automated e-mail message to confirm that the case was submitted, and you should be able to see the case and its current status if you go to https://support.secondlife.com/history/