Help....about Lindens

[Aleea Soulstar]

Hello

li
I am new here and purchased some lindens through pay pal.  I went to the home page and found a buy lindens spot, because I didn't realize you just have to click on the brown button at the top.  It came out of my account on Jan 11, 2010.  The lindens are not in my account, nor does my account say that I bought some....I don't know what to do....please help.

thank you.

[Ansariel Hiller]

Did you buy the Lindens on your account webpage or von XStreetSL? If you bought it on XStreetSL, it will be on your XStreetSL account and you need to transfer it to SL.

[Aleea Soulstar]

oh.  ok....how do I do that?  Thanks so much for your quick response!!  I do believe it was on xstreet...

[Ansariel Hiller]

Open the My Funds page on XStreet and select "Withdraw" in the row where your Linden Dollar balance is stated. You can then send money to your avatar in SL.

[Aleea Soulstar]

I went to the xstreet and my funds are not in there.....now what?  This is so upsetting...

[Ansariel Hiller]

If it's also not there, you should contact the Linden Labs billing support to find out what happened. You can all them 24/7 and they also have toll free numbers:

If you have a non-technical issue with your account related to billing concerns, you can call the Linden Lab Billing team at the following toll-free numbers:

• US/Canada: 800-294-1067
• France: 0805-101-490
• Germany: 0800-664-5510
• Japan: 0066-33-132-830
• Portugal: 800-814-450
• Spain: 800-300-560
• UK: 0800-048-4646

Long distance (not free): 703-286-6277

The Billing team is available twenty-four hours a day, seven days a week.

[Aleea Soulstar]

Thank you I will phone them.

[Aleea Soulstar]

I phoned them and they are on it...thank you so much!