I can't get into my profile from the viewer or my web-browsers.

[Rapid Mayne]

All I get is 

We're sorry, but something went wrong

Please try again in a few minutes. If you continue to receive this message please use the options under the viewer's "Help" menu or visit Second Life Support.

Go to my.secondlife.com



Clicking on the Lower link just leads me the same error page, and has for the last two days. Any suggestions, maybe it's a firewall issue? I have Avast running.

[sven Homewood]

Try it in a browser please and see if that works for you. In some cases the SLPlugin(.exe) can be blocked by a Firewall or anti virus. You might need to remove it from the blacklist and tell your antivirus not to scan it.

[Nalates Urriah]

Restart the computer and modem. If the DNS messes up it can take hours to clear. A restart will hurry that along.

Give it a day. SL messes up. If it perssists check you connection to SL. Having good internet does not mean you have a good connection to SL. See: http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/ 

See if the Destination Guide is working. Try the wiki. See if it is a specific or general problem.

Try a different browser. Lots of us use Firefox or Chrome. IE11 is worth a try. I saw a security company testing browsers classed IE11 at the safest browser going... which I am not sure I beleive. But, I haven't seen any other tests.

[LittleBethSummers]

I created a new account yesterday and I'm having the exact same problem.    But oddly enough it is only affecting the new account (this account here).    I tried going to my.secondlife.com and working on my profile but it gives me the exact same message on there also.    And I can't view any profiles InWolrd with this account either.    It's strange how I can use my main account and have no issue with viewing profiles but the moment I log onto my alt I can't view any.

I tried posting a help request regarding this issue on here but haven't gotten any advice yet.    If you have any luck figuring out how to resolve this issue PLEASE let me know.     Thank you.