0 Nicky Patterson Posted September 7, 2009 Share Posted September 7, 2009 I once reset my password and I was able to do it through emails and web forms without having to call on the telephone. Is it possible that you answered some of the verification questions incorrectly? 1 Link to comment Share on other sites More sharing options...
0 Nicky Patterson Posted September 7, 2009 Share Posted September 7, 2009 I once reset my password and I was able to do it through emails and web forms without having to call on the telephone. Is it possible that you answered some of the verification questions incorrectly? 1 Link to comment Share on other sites More sharing options...
0 Vitoria Zarco Posted September 9, 2009 Author Share Posted September 9, 2009 Hi Nick! We tried to do the loguin but we didn't get to get right the password. Then, we followed the link "Forgot your name or password?" In that page we have to put the name and the last name, to redraft the words and to send to receive instructions. You receive the instructions through email. In the message other link comes, that in the group Second Life page - My account, where we found the following message: "Plow you having the little trouble with your password or security question? We can get this straightened out by talking to you. Please call us: (866) 476-9763." In fact they didn't ask any question. My brother will create another avatar. So sad... don't you find? Because of lack of memory, they should have many avatars in the limbo! In any way, thank you for interesting. Tks!! Link to comment Share on other sites More sharing options...
0 Lena Franciosa Posted September 9, 2009 Share Posted September 9, 2009 Hi, I don't know what's your main language but please note that you can ask to have an employee that speaks it on the phone (Hello, could I have someone who speaks ..., please?). That won't always work and only for some languages (German, French, Spanish, Japanese and maybe Korean and Portuguese). Be also informed that Linden Lab offers local toll-free numbers : France: 0805.101.490 Germany: 0800.664.5510 Japan: 0066.33.132.830 Portugal: 800.814.450 Spain: 800.300.560 UK: 0800.048.4646 Link to comment Share on other sites More sharing options...
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Nicky Patterson
I once reset my password and I was able to do it through emails and web forms without having to call on the telephone. Is it possible that you answered some of the verification questions incorrectly?
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