Hi,
I don't know what's your main language but please note that you can ask to have an employee that speaks it on the phone (Hello, could I have someone who speaks ..., please?).
That won't always work and only for some languages (German, French, Spanish, Japanese and maybe Korean and Portuguese).
Be also informed that Linden Lab offers local toll-free numbers :
France: 0805.101.490
Germany: 0800.664.5510
Japan: 0066.33.132.830
Portugal: 800.814.450
Spain: 800.300.560
UK: 0800.048.4646