We tried to do the loguin but we didn't get to get right the password. Then, we followed the link "Forgot your name or password?" In that page we have to put the name and the last name, to redraft the words and to send to receive instructions. You receive the instructions through email. In the message other link comes, that in the group Second Life page - My account, where we found the following message: "Plow you having the little trouble with your password or security question? We can get this straightened out by talking to you. Please call us: (866) 476-9763."
In fact they didn't ask any question.
My brother will create another avatar. So sad... don't you find? Because of lack of memory, they should have many avatars in the limbo!
In any way, thank you for interesting.