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How do I get either my items or my Linden back while they are in limbo with the marketplace?


Digit Cygnet
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A few days ago I put in a purchase for 5 items and noticed I had not received them but my L was taken. So I went to the site and checked my purcahse and say it said this for all five items.

1 item has not yet been delivered 
This item is queued for delivery. Merchants cannot redeliver the item at this time, and have not been paid. If the item is not delivered within 8 hours after purchase, you will automatically receive a refund to your account. If you make a purchase while the transaction is in progress, the refund credit may be applied to your next order.

It has been well over 24 hours, I know that much for sure...I have not gotten the Liden back nor has it said the merchants got the payment. I am starting to have a feeling I should have paid for the items one at a time.

I would really like the items honestly, but is there a way to get this fixed?

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Good luck with that help ticket, here was my answer.

Unfortunately this is not an issue that Customer Support is able to assist you
with resolving. It will be necessary to wait until the orders have processed to
a completed state as Customer Support is unable to cancel a pending order,
re-deliver, or issue refunds, for products purchased on an order that has not
been completed.

Once the issue has been resolved the products will either be delivered in world
or you will be refunded for the purchase attempt.

I am sorry for the inconvenience this may have caused you. Please let me know if
there's anything further I can assist you with.

Thank you for being a valued resident of Second Life! Have a great day!

Kind Regards,
SuzanneI Scout
www.secondlife.com
Linden Lab Support

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