I ordered a dress 7 days ago when will I recieve it

[Rolig Loon]

It can sometimes take anywhere from a few minutes to a day or more for your items to be delivered, but 7 days is a bit excessive.  Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things (like more than one) in it.  Use the Buy Now button instead.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time and NOT in Busy mode.  Your inventory is likely to refuse them automatically.

So, what do you do now? .......

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail, and people do get sick and have RL responsibilities. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

[Rolig Loon]

It can sometimes take anywhere from a few minutes to a day or more for your items to be delivered, but 7 days is a bit excessive.  Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things (like more than one) in it.  Use the Buy Now button instead.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time and NOT in Busy mode.  Your inventory is likely to refuse them automatically.

So, what do you do now? .......

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail, and people do get sick and have RL responsibilities. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

[valerie Inshan]

Has it been more than 24 hours since you ordered? If so, contact the merchant, explain what happened, and politely request redelivery of the item. If it has been less than 24 hours, please be patient and check again later. If the merchant doesn't respond, you can submit a support case requesting redelivery. Make sure to include the order number and the exact name of the undelivered item(s).

Note: If an item purchased on the Marketplace using PayPal or a credit card is not successfully delivered to you, the credit or debit will not appear in your transaction history, and the merchant will have no record of the purchase. Simply try to purchase the item again.

If you accidentally discard an item, contact the merchant, explain what happened, and politely requestredelivery of the item. Often the merchant will understand and redeliver, especially if the item in question isn't  "no-copy." Unfortunately, Marketplace deliveries, unlike items sent manually from another avatar, are completely discarded and can't be retrieved from the Trash.

 To contact the merchant, open his profile (check if he has any preference between IMs or notecards). The profile can be found using "search" typing the name of the creator. You can also access it directly from the merchant's shop page on the marketplace.