I haven't been able to log on to Second Life for a month.

[Rolig Loon]

If this occurs, chance are good that the inventory cache is corrupt. Deleting it should solve the problem.

• Locate your cache folder. You will probably need to do this manually, if you are unable to log in. Use a file manager (like Windows Explorer for Windows system, Dolphin, or some such) to locate the cache folder. In its default location, the cache folder is hidden on most OSs. To find it, you will need to show hidden folders. Default cache locations are:
  • Windows XP: C:\Documents and Settings\[uSERNAME]\Local Settings\Application Data\Firestorm
  • Windows Vista: C:\Users\[uSERNAME]\AppData\Local\Firestorm
  • Windows 7: C:\Users\[uSERNAME]\AppData\Local\Firestorm
  • Mac: ~/Library/Caches/Firestorm
  • linux: ~/.firestorm/cache
• In this folder, locate the files named data.db2.x.* and index.db2.x.* (where * is a digit: 0, 1, 2, etc; you may have more than one of each type of file)
• Delete all files that match these two names.
• Log back into SL, to a quiet region (try Hippo Hollow, Aich or Hatton). Allow your inventory to repopulate fully.

Windows only: If the above doesn't work, then click the speaker icon in the system tray, then touch the volume slider, just enough to change the volume slightly. It may be that the Windows sound system has stalled; this should “give it a kick”.

If the above fails, then try doing a full wipe of all settings.

ETA: The instructions above were written for Firestorm but they'll work for any viewer.  Just change the word "Firestorm" where it appears to the name of your own viewer (SecondLife, Singularity, etc..... ).

[Rolig Loon]

If this occurs, chance are good that the inventory cache is corrupt. Deleting it should solve the problem.

• Locate your cache folder. You will probably need to do this manually, if you are unable to log in. Use a file manager (like Windows Explorer for Windows system, Dolphin, or some such) to locate the cache folder. In its default location, the cache folder is hidden on most OSs. To find it, you will need to show hidden folders. Default cache locations are:
  • Windows XP: C:\Documents and Settings\[uSERNAME]\Local Settings\Application Data\Firestorm
  • Windows Vista: C:\Users\[uSERNAME]\AppData\Local\Firestorm
  • Windows 7: C:\Users\[uSERNAME]\AppData\Local\Firestorm
  • Mac: ~/Library/Caches/Firestorm
  • linux: ~/.firestorm/cache
• In this folder, locate the files named data.db2.x.* and index.db2.x.* (where * is a digit: 0, 1, 2, etc; you may have more than one of each type of file)
• Delete all files that match these two names.
• Log back into SL, to a quiet region (try Hippo Hollow, Aich or Hatton). Allow your inventory to repopulate fully.

Windows only: If the above doesn't work, then click the speaker icon in the system tray, then touch the volume slider, just enough to change the volume slightly. It may be that the Windows sound system has stalled; this should “give it a kick”.

If the above fails, then try doing a full wipe of all settings.

ETA: The instructions above were written for Firestorm but they'll work for any viewer.  Just change the word "Firestorm" where it appears to the name of your own viewer (SecondLife, Singularity, etc..... ).

[MartinRJ Fayray]

Hello,

could you please tell us what graphics adapter, viewer version and operating system you use? (Use the options menu at the top of the page to add the missing information).

 

Also try contacting support directly if you're a premium member: http://support.secondlife.com/contact-support

Did you download the viewer from the official download page: http://secondlife.com/support/downloads/

You can try if you can get one of the third-party-viewers to work: https://wiki.secondlife.com/wiki/Third_Party_Viewer_Directory

 

Good luck!

 

ETA: I want to add to Rolig's comment from above, that the directories differ if you are NOT using Firestorm, but the official viewer.

In that case replace 'Firestorm' with "SecondLife" in the directory paths.

[Rolig Loon]

Hehe... I added that note too while you were typing. Thanks, Martin.

[ReebaRose]

Thqnk you so much for responding...It's pretty complicated..I'm not so good with the techincal stuff, but maybe I can get someone to help me. Graphics are Intel ® Graphics 3000, I have Windows 7 Home Premium, and I have Second Life Viewer. It worked for a long time and then all of a sudden this past month it stopped...

[Rolig Loon]

From what I can see in product reviews, the Intel 3000 chip should be able to run SL on low graphics settings, but you shouldn't expect much more than that. My guess is that recent upgrades of the V3 viewer have put it beyond the comfortable operating range for that chip. You might do better with one of the third party viewers like Singularity or CoolVR that don't put such a heavy load on your machine. For your immediate problem, however, I still think that the process I recommended above will do the job.