Second Life crashes before opening on Mac.

[nikster313]

The new Second Life Viewer was working just fine until my Mac went to password mode.  Now whenever I try to open SLV a white screen pops up and I get the spinning wheel & it says "not responding."  I have tried deleting downloaded files, reinstalling, shutting down and restarting.  Nothing works.  I have a brand new 500GB, 8GB memory retina display.  It is not an issue with hardware.  This is frustrating as I have a homework assignment to complete on SL.  If anyone can help, PLEASE DO!!!!

I tried the suggestion underneath my original question, & it did not work.  If someone else has another idea, please, let me know.

[Rolig Loon]

Your viewer and SL's servers have temporarily lost the ability to talk to each other. Unless there's a problem with the servers (Always check http://status.secondlifegrid.net/ first), it's probably something on your end. So....

(1) Try shutting off your computer, unplugging the router and modem for a couple of minutes, and then plugging them back in and restarting. That simple step may clear up everything

(2)  Your Mac is having trouble connecting to DNS servers on the Internet.  How to fix this:

• On your Mac, open System Preferences and go to Network > Advanced > DNS
• Hit the plus button (+) and type in the numbers 8.8.8.8.
• Hit the plus button (+) and type in the numbers 8.8.4.4.
  • If you live in Asia or Australia, you will need to use the following numbers instead of those just listed: 208.67.222.222 and 208.67.220.220. Even those in other parts of the world might find this pair to work better, so if you complete the process and find no change, repeat it with this set.
• Close the System Preferences and restart your viewer.

What this does:

• This process adds GoogleDNS and/or OpenDNS to the DNS servers your Mac attempts to use. There is no need to delete the numbers already there; if the system cannot work with them, then it will go down the list until it finds one it can.
• The issue is related to Linden Lab JIRA VWR-26759. Any additional information we know about it is on that JIRA.
• If you would like to read about either of these DNSes before adding them to your system, you can visit their pages here for Google or or here for OpenDNS. You may have another set you would prefer to try besides these two, but as you can see on the Linden Lab JIRA, the changes in DNS are the only known fixes for this set of problems.

(3) If things are STILL messed up, contact your ISP. Maybe they are working on their Internet connections. Mine go down for about 20 minutes once a month or so while they are vacuuming dust out of their servers, or whatever they do.