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Is anyone else having issues logging in today? My log in freezes ever time at the same spot.


Lalina Bade
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Nothing wrong according to the gried status. Try from another location (Smth, Pooley, Haich or Furball). Your region could be experiencing issues. In this case:

How to report an offline region

  • "This region is offline."
  • "The simulator is offline."
  • "Region not available."
  • "We've got a sim down!"

No matter how you put it, it's the same thing: sometimes a region will go offline, rendering it inaccessible. The reasons are many and various. The important thing is to report it so that Linden Lab can correct the situation.

32px-KBnote.png Note: Remember to check the Status Blog — Linden Lab might already be aware of the issue, in which case we're working to fix it.

To report a region as offline, submit a support case. Both basic and premium account holders can submit cases for this particular problem:

  1. Under What type of problem are you having?, select Land & Region.
  2. Under Land & Region, select Report an offline Region.
  3. Enter the region's name and any other pertinent information, such as anything unusual observed before the region went offline
  4. Click Submit.

Linden Lab will address the report as soon as possible.

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Nothing wrong according to the gried status. Try from another location (Smth, Pooley, Haich or Furball). Your region could be experiencing issues. In this case:

How to report an offline region

  • "This region is offline."
  • "The simulator is offline."
  • "Region not available."
  • "We've got a sim down!"

No matter how you put it, it's the same thing: sometimes a region will go offline, rendering it inaccessible. The reasons are many and various. The important thing is to report it so that Linden Lab can correct the situation.

32px-KBnote.png Note: Remember to check the Status Blog — Linden Lab might already be aware of the issue, in which case we're working to fix it.

To report a region as offline, submit a support case. Both basic and premium account holders can submit cases for this particular problem:

  1. Under What type of problem are you having?, select Land & Region.
  2. Under Land & Region, select Report an offline Region.
  3. Enter the region's name and any other pertinent information, such as anything unusual observed before the region went offline
  4. Click Submit.

Linden Lab will address the report as soon as possible.

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If your viewer locks up while loading the virtual file system (VFS), chances are good that the inventory cache is corrupt. Deleting it should solve the problem.

  • Locate your cache folder. You will probably need to do this manually, if you are unable to log in. Use a file manager (like Windows Explorer for Windows system, Dolphin, or some such) to locate the cache folder. In its default location, the cache folder is hidden on most OSs. To find it, you will need to show hidden folders. Default cache locations for Firestorm are here.  Those for other viewers are very similar:
    • Windows XP: C:\Documents and Settings\[uSERNAME]\Local Settings\Application Data\Firestorm
    • Windows Vista: C:\Users\[uSERNAME]\AppData\Local\Firestorm
    • Windows 7: C:\Users\[uSERNAME]\AppData\Local\Firestorm
    • Mac: ~/Library/Caches/Firestorm
    • linux: ~/.firestorm/cache
  • In this folder, locate the files named data.db2.x.* and index.db2.x.* (where * is a digit: 0, 1, 2, etc; you may have more than one of each type of file)
  • Delete all files that match these two names.
  • Log back into SL, to a quiet region (try Hippo Hollow, Aich or Hatton). Allow your inventory to repopulate fully.

Windows only: If the above doesn't work, then click the speaker icon in the system tray, then touch the volume slider, just enough to change the volume slightly. It may be that the Widnows sound system has stalled; this should “give it a kick”.

If the above fails, then try doing a full wipe of all settings.

ETA:  BTW, re-installing will not necessarily do the same thing as the process described above unless you have done a clean install that removes all traces of the roaming and local files on your computer as well as the program itself.

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