My friend list and group lists won't load. They are blank, what do I do to fix that?

[Lilliana Falconvale]

I have tried 4 different viewers and non of them will load my friends' lists or my groups.  Any help would be greatly appreciated.

 

Lilliana Falconvale

[Rolig Loon]

The most probable explanation is that your viewer and SL's servers have temporarily lost the ability to talk to each other, so you are not being fully logged in. Unless there's a problem with the servers (Always check http://status.secondlifegrid.net/ first), it's probably something on your end. So....

(1) Try shutting off your computer, unplugging the router and modem for a couple of minutes, and then plugging them back in and restarting. That simple step may clear up everything

(2) Add Google's free public DNS servers to whatever your ISP assigns you as a default. Here's how >>> http://code.google.com/speed/public-dns/

See http://wiki.phoenixviewer.com/fs_empty_friends_list for a more complete explanation and some other potential solutions.