what happens if u never get cloths u buy in market place tired of lossing money 3 days in row

[sabinipup]

i bought 4 outfits in passed 4 days not gotten any one of them ether give me outfits our money back

[Rolig Loon]

First of all, this is a resident-to-resident Answer service.  We're all SL residents like you and Lindens never come here.  We can't give you your L$ or your product, but we can tell you how to handle it.

Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it. In fact, it's wise to avoid the shopping cart altogether and use the Buy Now button when you can.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time. We each have an "in box" that holds IMs, group notices, group invitations, and anything that is delivered to us if we aren't in world at the time. That "in box" can only hold 25 things, total. If anything else comes in, it isn't saved. It is gone ... poof .... forever. If you have a mess of things delivered from Marketplace and half your friends send you stuff, that in box will be capped and you will never know what happened.

So, what do you do now? .......

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

[MartinRJ Fayray]

Hello,

please check the order history page: https://marketplace.secondlife.com/orders

You can request a redelivery there.

If it says the items were delivered, try clearing your cache, and look in your received items folder.

Also check if you have the latest viewer installed: https://secondlife.com/support/downloads?lang=en-US

 

As a last option you can contact support at: http://support.secondlife.com/contact-support

 

For more information, click here: http://community.secondlife.com/t5/English-Knowledge-Base/Shopping-in-the-Second-Life-Marketplace/ta-p/700189#Section_.2.2

[Jonathan Sivocci]

Did you check your recent folder? drop down from inventory, user to user sales get delivered in there, I never have had any issues since the new marketplace direct sale. But if it's a copy item you purchased, you could kindly ask the creator to send it again or verify with the seller if the sale went through or not.