forgot the password + email adress is not longer valid

[Ellysetta Criadic]

What can be done in this case?

A friend of mine forgot his password AND in the meantime the email adress (he stored in the account information) is not longer valid --> email adress do not longer exist.

Does someone know how to solve this conflict?

Thanks in advance.

Elly ...

[Rolig Loon]

Don't you hate it when you're suddenly blocked from getting at your own stuff?  Linden Lab has a way around it, though. You just have to prove who you are.....

If you know your username but have forgotten your password, go to the password recovery page. Enter your username and click Send Instructions to have instructions on how to create a new password sent to the email address connected to the account . You'll need to answer the security question you chose when creating your Second Life account. Be sure to check your junk mail/spam folder.

If you can't recall the answer to your security question [or your e-mail is no longer the same] , just contact Customer Support, preferably by opening a support case. You'll be asked to verify your identity and, working together, we can reset your security question.

[Astrid Vemo]

There is a phone number (not free) where your friend will be guided to recover his credentials. Follow the instructions and he/she will be helped by a SL operator:

00 (1) 800-294-1067

[Andrew19801980]

Can't log in to my Game? lost password

[Rolig Loon]

So click the Forgot Password link on the login page .......