I bought something and it's not being delivered to me. Why is this happening?

[SahiraTheSiren]

I just bought something from the marketplace. I'm missing the amount of money that I used to buy it, and now it's not being delivered. Usually it takes a few seconds for things to be delivered. It's been about 5 minutes now, and nothing :/ Someone please help.

[Rolig Loon]

Don't panic. It can sometimes take anywhere from a few minutes to a day or more for your items to be delivered. Server lag, lag on your own system, and the number of items that the system is having to handle at the moment can all make a difference. Not that it helps now, but to remember for the future:

(1) Don't overuse the shopping cart. It is easily confused if you put more than a couple of things in it. One or two things are OK, but don';t put 6 or 10 in it.

(2) Don't buy things from Marketplace (especially LOTS of things) unless you are in world to receive them at the time. We each have an "in box" that holds IMs, notecards, group notices, group invitations, and anything that is delivered to us if we aren't in world at the time. That "in box" can only hold 25 things, total. If anything else comes in, it isn't saved. It is gone ... poof .... forever. If you have a mess of things delivered from Marketplace and half your friends send you notecards, that in box will be capped and you will never know what happened.

So, what do you do now? .......

To get a record of the individual items in your order, open Marketplace and click the My Marketplace menu at the top of the page. Select My Account >> Order History from the pulldown menu. If you do not receive items within about 24 hours, you should cut and paste the information about a missing item from that Order History and send it in a IM or notecard to the merchant, along with a polite message requesting redelivery. Most merchants are very kind and willing to redeliver. This happens all the time and they are aware of it. Do be patient, though. Not everyone logs in to SL every day or checks their e-mail. If you still haven't heard in another day or two, follow it up with a second polite note and finally, if you STILL haven't heard, file a support ticket at https://support.secondlife.com/create-case/ , selecting Marketplace from the pulldown menu.

[Grace919]

Dont worry, its simple.

All you have to do it wait about 1-10 minutes for it to arrive, if its not came still, iyou have to go and find the owner of the store you bought that product for and you need to IM them or leave a NC or something. The owner will then redeliver it to you for free. If cant find the owner go on the item you bought and click 'Review Item' and say what happened there. Soon the owner will have a look at the reviews and get in contact with you.

If still not get the product tell the owner and tell them to test it, as store owner you will know how to do it. Tell them to make sure it has items in it also.

If that STILL doesnt work, I advise you to either tell the owner to take it off the marketplace as it doesnt work through the process and would not be usefull or contact Linden Labs, they will test the whole marketplace to see if they need to update it or anything. Contact me if needed more info.

Hope That Helps, Amy