Places and Profile tabs are completely blank

[MacVenus]

I just joined a few days ago and my Places and Profile sidebar tabs are completely blank!

 

I've tried clearing my cache and deleting/reinstalling viewer (which i downloaded from the main SL site). I'm having to open main site on my browser to search for destinations i want to visit. 

 

Someone recommended that i use Phoenix browser and i don't have the same problem on that. But I prefer the SL browser :-/ Hellllpppp

[valerie Inshan]

Deleting the program and downloading the viewer again is not enough MacVenus. You will have also to delete hidden files. Make sure you do a complete clean reinstall:

http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231

[Nyll Bergbahn]

Make sure you have Enable Plugins, Accept Cookies and Enable Javascript ticked in Preferences > Setup as shown below. Check you have the latest versions of Flash Player and Java installed:

http://helpx.adobe.com/flash-player/kb/find-versio​n-flash-player.html

http://www.java.com/en/

Restart your computer after updating.

If still not appearing, check your virus scanner is not blocking access.

[Ansariel Hiller]

Check if the SLPlugin.exe is running properly:

 

• Relog and open Search
• Go to your computer processes and look for “slplugin.exe”
  • For Windows users, go to Task Manager → Processes Tab
  • For Mac users, go to Activity Monitor → My Processes (usually by default, but you can check top right drop down)
  • For Linux users, go to Command Terminal, and type “ps aux”
  • You may see four instances of the slplugin running (that is normal behavior)
  • If you do not see any instances of slplugin running, that is the cause of media failing
• If slplugin is not running, disable all firewall and virus protection (including anti-virus software and windows or other operating system firewalls)
• Relog and attempt video playback again
• If it works, you will need to stop your firewall/virus protection from blocking the slplugin file by granting it appropriate permissions in your firewall/virus protection software