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Linden Lab

 

At Linden Lab we appreciate and support the creativity of our community - a community based on the very idea that the only limit to your creativity is your imagination. That is why we feel it is important to clarify our stance on and process for the protection of community-created content. Our goal is to nurture the overall creative and competitive ecosystem that enables each member of our community to prosper -- even when that means making difficult determinations in disputes between our Creators.

While we cannot comment publicly with a definitive analysis of any one case or dispute, we want to reassure our community that we closely consider all perspectives (and applicable law) before arriving at any dispute determination. When there is disagreement in our community over the integrity of a creation, we strive to be fair in our review of the facts. In particular, we do not take actions for or against any Creator lightly as we know that our Creator community is passionate about and protective of their work.

So, why make this statement now?

Due to the size of the Second Life economy and its user base, there will always be Creator conflicts and complaints under review. Recently, there’s been some debate about one of the more esoteric aspects of content creation, which impacts many in our community. For example, one high-profile complaint under review deals with a fundamental question about whether UV mapping can be considered proprietary and protect-able or part of the public domain.

Linden Lab recognizes that there are passionate arguments to be made on both sides of this and similar discussions. However, the determining factors are quite nuanced and not easily assessed without a closer review of the facts in the context of the Digital Millennium Copyright Act (or DMCA).

Ultimately, Linden Lab will always comply with the DMCA process, and continue to determine the validity of each DMCA notice (and any counter-notice) on a case-by-case basis. That is precisely why we have a team dedicated to reviewing all properly-submitted IP claims and determining the fairest outcome within the guidelines of the policies and laws governing the process, which is described in the Intellectual Property Infringement Notification Policy.

We are ever-amazed by the ways this community utilizes the Second Life platform for creativity. Keep innovating - you make Second Life even better as we roll out new features and tools to create with -- and keep supporting your fellow Creators!

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Image courtesy of Torley Linden

Linden Lab

We're adding wishlists, favorite sellers (with a feed of recent items) and a few bug fixes.

Features!

Wishlists!!!

  • Items can be added to the wishlist (if the item is not free) via the product page, and deleted via the delete button on the wishlist page

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  • Items can also be bulk added from your favorites list
  • Wishlist can be found by viewing https://marketplace.secondlife.com/wishlist while logged in, or via the favorites links in accounts,
  • Wishlists operate like favorites, except that you can find someone else's wishlist at /wishlists/firstname.lastname (there's a link on your own wishlist)
  • There are also share buttons on wishlists.

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Follow merchants!

  • Stores can be favorited on the main store page, and stores can be removed via the delete button on the list.

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  • Favorite stores can be found by viewing /favorite_stores while logged in, or via the favorites links in accounts. Shows your favorite stores, including up to four of their most recent products.

Fixes:

  • Avatar Brands were not visible when editing, and would then get reset as a result.  That’s frustrating and we’re sorry.
  • The related-item pickers (demo, related items) will no longer show archived products - but will show unlisted.
  • We know you think your product is awesome.  That’s why you’re selling it! However, Merchants can no longer review their own listings.
  • When you change display options on your Manage Listings page, you will go to the first page of your listings.
  • Whatever you chose to search by is what we’ll show you.  We were accidentally overriding that with your sort from the previous session. Oops!
  • Redelivering: when redelivering gifts, we would send a confusing email claiming to have sent the item to the gifter, even though we actually had sent it to the giftee.
  • Listing limits: we were counting archived listings against your limit of 20000, but not anymore.  
  • We had recently replaced “Prim count” filtering with “Land Impact” filtering and then stopped finding all the expected results.  We’ve located them and will return them to you once again.
  • Category names were messed up on some products. A re-index has "unmessed" this.
Linden Lab

On June 15 we became aware that some classified ads had gone missing.  Upon investigation, we discovered that all renewing classified ads had expired themselves.  We have identified the cause and are in the process of replacing all of them.  There are less than 100 that we believe have already been recreated inworld and we have a plan to address those.

To compensate for this inconvenience, we will be waiving classified ad fees for up to two weeks, depending on when your ad was set to renew. After this period your ad will be billed as usual on its expected renewal date.

We apologize for the brief disruption to classified ads, and will update this post when the ads have been restored.

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Linden Lab
[update August 3, 2015] All Direct Delivery listings have now been migrated to Viewer-Managed Marketplace(VMM), and the VMM-enabled viewer is now the default Release download.

Thank you everyone for your patience during the migration.
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The Viewer-Managed Marketplace (VMM) Viewer is now a release candidate, and automated migrations will begin on July 23, 2015. Migrations will be done weeknights between 9:00 PM and 9:00 AM Pacific. Merchants with large stores (over around 5,000 listings) will be scheduled, and we will send an email (to the email address associated with your store) to provide you with advance notice.
For all Merchants, we will send an email at the beginning of the migration process, and another email once it has completed. Merchants will not be able to modify items in their stores during this time, but purchases will continue for any item that is not in the process of being migrated.
Once your store is migrated, you’ll need to use the Second Life VMM Viewer to manage the inventory in your Marketplace store. The VMM knowledge base article has been translated to all six supported Marketplace languages and will help you get up to speed on VMM.
If you experience any problems after your migration has completed, please file a support ticket under Marketplace Item Listing Issues.
In order to learn about VMM before migration starts, you can watch tutorials on our Official Second Life  YouTube Channel. Start with 
.
 
Nelson Linden
As  part of our continued efforts to provide Residents with new ways to  promote and discover products, services, and inworld businesses, we have  recently launched the SL Advertising Beta at advertise.secondlife.com and we invite you to join the program.
Second  Life Advertising is a self-service advertising system allowing advertisers to purchase targeted display ads on multiple Linden Lab web  properties such as the SL Marketplace and SL Land Auction sites. If this test is successful, then we hope to extend advertising  offerings to additional Second Life web properties. To learn more, check  out Torley’s video tutorial on the wiki, where there’s also more information about the program.
Among other things, SL Advertising features include the following:
Display banner ads evenly over the time period you select Target ads to specific SL Marketplace product categories To join the program, just go to the SL Advertising Beta site and click on the “Get Started Now” button. Please send us all of your feedback, requests, or suggestions to sladsbeta@lindenlab.com. And if you're on Twitter, please use the #slmarketplace hashtag.
Linden Lab
UPDATE 2.13.2015
An updated Viewer-Managed Marketplace project viewer is now available. Please see this forum post for a summary of changes.
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The new Viewer-Managed Marketplace (VMM), now available* on Aditi, allows you to easily manage your inventory on the Second Life Marketplace using the Second Life Viewer. Items no longer need to be loaded into the Merchant Outbox or a Magic Box, and are instead sold directly from your inventory.
VMM will allow all Merchants to get off of Magic Boxes in addition to supporting modification of listing inventory directly from the Viewer. While Merchants will still need to go to the Marketplace web site in order to edit listings, they will be able to create listings and list or unlist them from the Viewer.
If you’d like to learn more about the new VMM feature and try it out, please view the FAQ on the wiki. We look forward to hearing your feedback and have created a VMM JIRA project to capture bugs and feature suggestions. For more information on how VMM works, see our Beta Knowledge Base article.
*NOTE: Currently, purchases will fail on Aditi. Since the bulk of the functionality for VMM is related to creating and modifying listings, we have made VMM available while we resolve the purchase problems. We will update this blog post when the issue is cleared.
Guest
[update April 18, 2014] Thanks to those who have provided feedback on our Knowledge Base Article and icons. We have added examples to the documentation and have updated the icons to no longer use copyrighted materials. If you have additional suggestions or corrections for our the article, please add them to BUG-5778.
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As Second Life has evolved, so have the avatars that inhabit the virtual world. With the introduction of fitted mesh technology for avatars, it has become more complicated to determine whether or not a piece of clothing will display properly on your own avatar.
In order to make this easier for shoppers, we have worked with Second Life content creators to define a way to clearly communicate this to customers. We have arrived at a scheme that can be used for inworld sales as well as those on the Marketplace and ask that Merchants standardize on this model, and we are providing icons for use in both locations.
This scheme defines and provides icons for three types of avatars:
Classic avatar: original default (non-mesh) Second Life avatars.
Standard mesh avatar: a classic avatar wearing a rigged mesh attachment, created using the standard fitted mesh model.
Custom/branded avatar: an avatar of either type (i.e. that does or does not use mesh) that is a custom size or shape, requiring custom-made clothing to fit it. A brand name for the shape will help users easily identify which clothing fits which custom avatar.
By using these standard terms and icons, both avatar and clothing creators can make it easy for their customers to understand which clothing will work best with their avatars.
For more information on this model and how to use it, as well as downloadable icons, please see the Knowledge Base article.
We’d like to thank the content creators who provided us feedback on this project.
 
Linden Lab
In addition to required tax documentation (which we blogged about in November 2013), US law separately requires that institutions such as Linden Lab obtain, verify, and record information confirming the identification of account holders who submit a certain volume and/or amount of Process Credit Requests.
We have recently begun emailing users who need to submit this information. If you receive such a notice from us, you will need to follow the instructions and provide the required documentation within thirty (30) days.
These emails are being sent through our Support system. If you are among those individuals who need to provide this information, you can verify the request in your Case History in the Support Portal and reply to the Case if you have any related questions.
Linden Lab
To increase security for Merchants and shoppers alike, all new Second Life Marketplace Merchant accounts will be required to enter payment information on file (PIOF). If you would like to check your account to see if this requirement has been met, please see the Mesh Upload Status page.
Only newly created accounts will be required to meet this requirement at this time, and existing Merchant accounts will not be affected. However, we strongly recommend that all merchants complete the steps necessary to meet this new requirement.
If you have difficulties completing these steps, please file a support ticket or file a JIRA.
 
UPDATE - Nov. 13: Thanks to reports from Merchants, we have discovered a bug in the system that determines whether an account has payment info on file. We are working now to resolve this issue as quickly as possible and expect to release a fix in the next couple of weeks.   In addition, we have had some questions about the 5-day age requirement for accounts trying to become Merchant accounts. This requirement is not new, and there are no current plans to change it.   
Linden Lab
We’re currently working to resolve an issue with our credit processing system. Unfortunately, until this is fixed, users may experience longer than usual processing times for their requests. We apologize for the inconvenience, and will do our best to both keep any delays minimal and resolve this issue ASAP.
 
Our goal remains to complete process credit requests within 5 business days. The following table provides an estimate for when you should receive your USD in your PayPal account based on the day of the week you submit your request. You should expect to see the USD in your PayPal account on or before the date listed. Any US holidays will extend the 5 business day window by 1 day.

Again, due to current issues with the system, users may experience longer than usual processing times. We thank you for your patience, and apologize for the inconvenience as we work to resolve this issue as quickly as possible. Please keep an eye on this blog for updates.
Linden Lab
As mentioned in this post, we’re ready to transition to the same payment system as the rest of Second Life.
Starting today, you’ll be able to use your stored Second Life payment methods towards Marketplace purchases.
You may also still choose to pay with Linden dollars or add a new payment method.
To learn more about how to use the new payment system on the Marketplace, please see the Knowledge Base or the Marketplace payment system FAQ.
 
Brooke Linden
Hi all,
As  many of you know, the teen grid was shut down on Friday. This week, we  will be rolling out some changes in Marketplace to ensure Residents  under 18 will not be exposed to adult content. Here is a quick summary  of what changes will be occurring.
Phase 1: 1/27 Release
On  Thursday, the Marketplace will move to the General, Moderate, and Adult  content levels already in use in the Viewer. Just prior to this release  (starting on Wednesday), we will be running a process that will add a  content level to existing items. Once the release has been completed,  you will be able to review the ratings set on your Marketplace listings  by viewing your inventory: there will be a new column “Maturity” showing  what level the item falls into. Search will now support viewing general  or moderate/adult content. Please view the updated listing guidelines (link points to the current guidelines) on Thursday for more details.
Note  that, in addition to automated process to migrate listings, it will  continue to be possible to flag listings. Please take some time after  the new guidelines are posted to review your listings and make sure they  comply. People will be able to start flagging listings based upon the  new guidelines on Thursday (though I do not expect that we will see much of this right away), so the sooner you can do this, the better!
Phase 2: by 2/28/2011
Before  the end of February, Marketplace will be updated to allow setting  maturity level preferences at a more granular level than is currently  supported, such as allowing Residents to view moderate content without  adult content included.
Why was this done in 2 steps? Timing, pure and simple. We  wanted to ensure we had the proper controls in place as soon as  possible for the teens entering the main grid. Phase 2 will provide  further refinement.
A quick update on Maturity is on the agenda for the Marketplace Office Hours on 1/26.
Regards,
Brooke
Brooke Linden
“Spring  Break” is the theme for our Marketplace promotions in March. If you  would like to boost traffic to your Spring Break-related items for sale  on the Marketplace, please add the keyword “beachbonanza” to your  relevant listings. We will be using embedded search on that keyword in  links in our outbound promotional channels—starting in the first week of  March. Please be sure to use the keyword with your relevant wares.
Linden Lab
[update] August 17, 2015: Magic Boxes have been shut down. Please use Viewer-Managed Marketplace (VMM) to list items for sale on the Marketplace going forward.
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With the launch of Viewer-Managed Marketplace (VMM), Magic Boxes and Xstreet will be retired. Merchants who are still using Magic Boxes to sell their items will need to manually migrate their listings by August 17, 2015, when Magic Boxes will no longer appear on Marketplace. We will leave Xstreet up until August 27, 2015, so that interested Merchants can pull their data before the site is shut down for good.
In summary:
Magic Boxes will stop working on August 17, 2015 Xstreet will be shut down on August 27, 2015 For more information on VMM and manual migration, please see the VMM Knowledge Base article or check out the VMM video
. If you have problems at any point with the migration, submit a support ticket under Marketplace Item Listing Issues.
Linden Lab
The Viewer-Managed Marketplace (VMM) Beta is now available to all Marketplace Merchants. Merchants will still need the Second Life Project Viewer to use VMM. Please take this opportunity to try it out and let us know of any issues. We’ll begin automated migration about a week after the Viewer has made it into the release channel.

We’ve added some new questions to the FAQ based upon the beta migrations we have done. Please let us know if you have additional questions about the migration process on this forum or in JIRA. If you’re lucky, some of the Merchants who are already migrated may even chime in.
Linden Lab
We have just launched the Beta for the Viewer-Managed Marketplace (VMM), and now all merchants can begin trying out this new feature. VMM allows Merchants to easily manage their inventory on the Second Life Marketplace using the Second Life Viewer. Items no longer need to be loaded into the Merchant Outbox or a Magic Box and are instead sold directly from inventory.
VMM will allow all Merchants to stop using Magic Boxes while also enabling them to modify listing inventories directly from the Viewer. Merchants will still need to go to the Marketplace web site in order to edit listings, but with VMM, they will be able to create new listings, publish them to the Marketplace, and/or unlist them, all from within the Viewer. To help you learn more about VMM, we have created several
 and a Beta Knowledge Base article.hTMgQ2MkDpA
We anticipate this Beta period will last for at least one month, but we’ll keep everyone posted as the timing becomes more definitive. The next steps after Beta will be:
Release VMM to all Merchants. A month after the release, automated migration of Direct Delivery listings will begin. Magic Box listings will need to be manually migrated. After migration has completed, Xstreet and Magic Boxes will be shut down. Merchants may choose to manually migrate Direct Delivery listings before the automated migration occurs. The automated migration will take place during lower traffic times on the Marketplace, and more details will be provided closer to the migration period.
If you’d like to learn more about the new VMM feature and try it out, please view the FAQ on the wiki. We look forward to hearing your feedback on this Merchants’ Forum post or in the VMM JIRA project.
Guest
Earlier this week, we rolled out a few changes to the Account Management web pages for logged-in users at SecondLife.com, which were aimed at improving these tools for users. One of the changes we made updated the Transaction History page, and we heard lots of feedback that not all of the changes to that page improved our customers' experiences or met their needs. So, we quickly reverted to the old Transaction History page.
We'd like to get some additional user feedback on the new Transaction History page so that when we make the changeover, the functionality best matches what Second Life users want and need. Once we are ready, we will post instructions on how to review the new page and provide feedback. We will not take down the old page until we have had a chance to review feedback and make appropriate changes to the new page. Check back on this blog for more details as they become available.
Linden Lab
As we’ve blogged about in the posts linked below, US law requires that institutions like Linden Lab collect documentation from Second Life users that meet certain transaction thresholds:

Required Tax Documentation
Required Account Documentation
These documentation requests can sometimes be confusing, and so to help the users who receive them better understand what’s needed and why, we’ve created a list of FAQs about these requests here:
https://wiki.secondlife.com/wiki/Linden_Lab_Official:Required_Tax_Documentation_FAQ
https://wiki.secondlife.com/wiki/Linden_Lab_Official:Required_Account_Documentation_FAQ
As noted in the FAQs, if you receive a request for documentation from Linden Lab and have additional questions, please open the request in your Case History in the Support Portal and reply to the Case.
 
Linden Lab
The Internal Revenue Service (IRS) requires Linden Lab to collect and retain Form W-9 (for U.S. residents) and Form W-8BEN (for non-U.S. residents) at certain transaction volumes. If you reach the transaction threshold and we do not have your completed and signed W-9 or W-8BEN on file, we are required to withhold funds from your account (at the current rate of 28% of your gross amounts received). Additionally, for U.S. residents with 200 or more transactions with a total amount in excess of $20,000 in a calendar year, we are required to file a Form 1099-K with the IRS reporting those transactions for that year.
If you are required to submit a W-9 or W-8BEN form to us, we will email you before the end of the year with instructions on how to do so. Please follow the instructions to complete and submit the required Form W-9 or W-8BEN within thirty (30) days of receipt. You will only need to complete this paperwork once unless your information changes from year-to-year. If you do not receive an email from Linden Lab, we do not need you to complete these forms.
Linden Lab
Our credit processing system was recently impacted by an issue that caused longer than usual processing times for some users’ requests. We are happy to report that users should no longer expect delays and process credit requests are now once again being completed within the normal period of 5 business days.
Once again, the following table provides an estimate for when you should receive your USD in your PayPal account based on the day of the week you submit your request. You should expect to see the USD in your PayPal account on or before the date listed. Any US holidays will extend the 5 business day window by 1 day.


We apologize to those inconvenienced during the period when process credit requests were taking longer than usual, and thank you all for your patience.
 
Guest
Today, we’re introducing an exciting new advertising opportunity now available for Second Life business owners. Business owners can now purchase ad space on the SecondLife.com homepage, the Marketplace, or throughout the Second Life web properties.
This is a great new way to promote your business to Second Life users all over the world, and you can tailor the program to fit your needs with any combination of sizes and placements as well as flexible campaign lengths.
For more information, including program terms, ad size options, and pricing, please visit our FAQ.
Linden Lab
Next week the Second Life Marketplace will be changing the way you pay for your Marketplace purchases. The Marketplace will begin using the same payment system as the rest of Second Life. In addition to providing a more consistent experience for our customers, this will allow shoppers to leverage the broader set of payment options.
 
Do I need to do anything to prepare for this change?
No, you do not. We will be failing any old orders that have not completed in preparation for the switch over, so you may see a refund appear from a stuck order over the next week prior to the release. NOTE: all carts will be emptied during this release, so please save items as favorites if you would like to save links to the items in your cart.
 
Do I need to do any complicated set-up?
No, if you plan to use Linden dollars as a payment method, the main change will be the layout of the payment submission page. The system will automatically deduct the amount of your purchase from your Linden dollar balance. If you would like to use an alternate payment method, and it is not already stored as billing information on your Second Life account, you will need to enter this information during the purchase process.
 
What else is different?
For our international users, more international payment options are supported. In addition, payment information will be automatically stored for future purchases by our payment service providers. Residents can easily remove stored payment information by removing it from their billing information on secondlife.com.
 
Is this a new system?
This system has been in use in Second Life for almost 2 years; we are now introducing it to the Marketplace.
 
Will anything look different in my transaction history?
Currency Linden will replace Commerce Linden as the escrow account for Linden dollar purchases. Those using a credit card or PayPal will also see a L$ transfer from Dollar Linden. Note that Commerce Linden will still appear on your transaction history for Product Listing Enhancement Subscription payments for the time being.
 
What if I have a problem?
Please submit a Support ticket. All issues related to billing are fully supported by Customer Support and will be addressed with appropriate priority.
 
Edited June 21, 2013 to add comment about cart expiration.
 
 
 
Linden Lab
Today we launched Direct Delivery, making it easier for Merchants to list items for sale on the Marketplace, as well as significantly improving the customer’s shopping experience.

To begin using Direct Delivery for Marketplace items, Merchants will need to transition their listings, which can be done individually or in batches of up to 100 at time. 

To assist with this process, we have prepared a number of resources, including Knowledge Base articles (translated into the four Marketplace languages) and video tutorials:   Marketplace Direct Delivery Migration Guide (KB Article) Selling in the Marketplace (KB Article)  (YouTube Video) ‪  (YouTube Video)
Customers do not need to do anything to transition to Direct Delivery — they just need to know that their purchases are now in the new Received Items folder within their Inventory. To help everyone become better acquainted with Direct Delivery purchases, we’re offering a FREE limited-edition Linden Bear.      [update (March 31, 2012]: While we work to address current Marketplace issues, we will not require any Merchants to migrate listings away from Magic Boxes to Direct Delivery before June 1, 2012.   [update May 17, 2012]: We will not require any Merchants to migrate listings to Direct Delivery before August 1, 2012. We will be giving at least a 4 week notice before any deadlines are enforced.   [update July 26, 2012]: We will not require any Merchants to migrate listings to Direct Delivery before October 1, 2012. We will be giving at least a 4 week notice before any deadlines are enforced.
 [uPDATE: September 20, 2012] The transition from Magic Boxes to Direct Delivery has been extended indefinitely. We will be providing a 30-day warning before any shutdown actions are taken and will avoid doing this before peak holidays for the Marketplace (Halloween, Christmas/New Year's, Valentine's Day). 

We are aware that some Merchants are still having problems with the Merchant Outbox. We are are working with TPVs and our internal development teams to address this issue.  
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