I just got a new modem and now my Second Life viewers are not working, can someone please help me?

[MiyukiDracul]

It'll let me log in, and when it gets to requesting the region it will have to attempt for it to load four times then moves on to the Handshaking with the region before it gives up and sends me back to the log in page. Is there a reason for this?

[sven Homewood]

You need to provide much more details of what happens to be able to help you. What does exactly happen? Where do you get stuck? I assume, your viewers are still starting, but don't let you login? Please read the progressbar carefully where it stops. But also here is a link what COULD affect you now:

http://community.secondlife.com/t5/English-Knowledge-Base/Using-Second-Life-with-a-firewall/ta-p/1304539

In case you can't solve it, please provide as much information as possible, for that hit top right Option, then Edit of your post!

[Lindal Kidd]

Most likely it's a firewall issue with the NAT hardware firewall in the new modem, as Sven says.  You'll need both the link he gave you, and the users manual for your modem.

[sven Homewood]

If the modem belongs to the ISP, you might be able to ask your ISP to config your modem firewall as in the link given. Maybe before you take my offer to help you with the settings. In case the modem belongs to them it might be the faster way.