Doubled order after told order failed - Marketplace ERROR I want a refund

[Lyndal Homewood]

I ordered thre items, 1363356195

Was told order failed and to resubmit

I did, order 1363356290

BOTH orders were filled and I was charged twice

Since all items were Full perm, I want my 248 L$ back.

This is not the vendor's problem - Linden labs needs to fixx this.

[Ariel Vuissent]

Unfortunately, they won't. You're probably out the 248$L, since the items are full perm, but you can send a very polite notecard (or IM, depending on the seller's preference) to the seller and let them know what happened. They might take pity on you and refund the extra purchase. 

When a marketplace order fails, wait a little while before you repurchase, since the charge and/or the item might show up later. If you weren't charged AND didn't get the item, give it a day or so. If you were charged but didn't get the item, you can submit a ticket. This is so common that LL has a specific category just for this issue alone! It's generally inadvisable to submit two orders for the same purchase within minutes of each other, since this does happen.

LL won't refund the purchase because, as far as they're concerned, you got the original item. It just took time. The vendor is a better bet.

[Lindal Kidd]

I would take the opposite approach from Ariel.  I'd file a Support Case, using Marketplace as the issue type, and explain the double order, based on being told by the system that the first order had failed.

LL just might send you a refund.