Jump to content

Unable to launch


You are about to reply to a thread that has been inactive for 2760 days.

Please take a moment to consider if this thread is worth bumping.

Recommended Posts

Hi, I just wondered if anyone has any suggestions that may help.

 

I've always used Pheonix Firestorm viewer (on a windows laptop) but I am currently unable to launch it. I get to the point where it says Initialising VFS but then gets no further no matter how long I leave it. I've tried deleting the viewer from my computer and have re-installed it fresh but still the same problem. Any suggestions?

Link to comment
Share on other sites

The viewer getting stuck on initializing VFS can sometimes be fixed with a manual cache clear, however if it's a cache issue it's unlikely to affect 2 different viewers an you said you had already tried a cache purge.

So the problem is most likely to be a graphics driver issue or the hardware check the viewer performs at launch  is going wrong for some reason.

Viewer logs & system information should hopefully show where the problem is.

Seeing as you usually use Firestorm, best thing to do is to file a Firestorm JIRA issue and attach your viewer log files

If you prefer, you can upload a zip of your logs folder onto dropbox or google drive or similar & post the link here.

A DxDiag report would also be helpful.

Link to comment
Share on other sites

Have exactly the same poblem since today!

Have delete firestorm, install Sl standard viewer, same problem.

Cant start Second Live at all, stuck into start VFS-System.

Have no idee what the mistake is!

Dxdiag of the system:

How can i send an DxDiag report of my system?

Have install alchemy viewer, same problem, stuck into start the VFS-System.

DxDiag say: No Problems

problem solved: forgot to restrart the PC

 

 

Link to comment
Share on other sites

You are about to reply to a thread that has been inactive for 2760 days.

Please take a moment to consider if this thread is worth bumping.

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...