Oz, as a professional developer in real life - what you say about your focus concerns me. Succesful software development -always- comes from paying attention to the requirements of the users (who in this case have very limited means of communicating them to you - and now you are making it even more difficult for them to do so). Users are not a group of stubborn children to be placated with murmurs of "We're listening to you." They are your strongest resource for growing a better and lasting product. While I applaud the customer-service based effort for communication I see in the original post, what I see by what's not being said and what's being lost is an effort to cut customers off from having their opinions and wishes heard as the to technical aspect of the product.
Yes, it is great that we will have more of a voice toward the community aspect of Second Life. But, please don't shoot yourselves in the collective foot by turning away your greatest technical resource. If you don't want to spend time and effort on making the JIRA better and instead must resort to limiting its functionality and the ability of the user base to shape the technical future of Second Life, why not announce a contest and let the HUGE volunteer community which includes expert developers, designers and database experts do the one thing that Second Life should be able to do better than any other social networking site because of their interface - collaborate? You don't even need a prize other than the bragging rights winning would bring.
Why not start treating the user community with respect for their skills and knowledge as -well- as their community presence? You have a huge, free resource at your fingertips. Use it and gain loyalty and support from your base by that simple acknowledgement.
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Improving our Lines of Communication with the Community
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A group blog by Secondlife in General
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Oz, as a professional developer in real life - what you say about your focus concerns me. Succesful software development -always- comes from paying attention to the requirements of the users (who in this case have very limited means of communicating them to you - and now you are making it even more difficult for them to do so). Users are not a group of stubborn children to be placated with murmurs of "We're listening to you." They are your strongest resource for growing a better and lasting product. While I applaud the customer-service based effort for communication I see in the original post, what I see by what's not being said and what's being lost is an effort to cut customers off from having their opinions and wishes heard as the to technical aspect of the product.
Yes, it is great that we will have more of a voice toward the community aspect of Second Life. But, please don't shoot yourselves in the collective foot by turning away your greatest technical resource. If you don't want to spend time and effort on making the JIRA better and instead must resort to limiting its functionality and the ability of the user base to shape the technical future of Second Life, why not announce a contest and let the HUGE volunteer community which includes expert developers, designers and database experts do the one thing that Second Life should be able to do better than any other social networking site because of their interface - collaborate? You don't even need a prize other than the bragging rights winning would bring.
Why not start treating the user community with respect for their skills and knowledge as -well- as their community presence? You have a huge, free resource at your fingertips. Use it and gain loyalty and support from your base by that simple acknowledgement.