[Making Strides to Improve our Customer Support Services]

If you go Premium and your credit card payment is somehow messed up--you didn't update the expiration date--email went astray--bank closed your account ( which happened to MANY good credit risks in the last few years) you can lose your SL avatar account--inventory  POOF.

Premium is a risk I will not take .

Why not allow the level of service to be based on Lindens purchased /sold during a year?

[Making Strides to Improve our Customer Support Services]

How will self-service  web pages get non -premium accounts to get back lost inventory items, get unghosted, get logged in , fix missing money issues , investigate possible fraud-account theft issues ,  report (as is the case today) the inability to TP or walk in sticky sims?

Or can those types of requests still be made and RESPONDED to in the new system ?

Relog-clear cache only fixes just so much . And I do know how to do that .

And while not a *direct* renter of of land from Linden I do pay a lot of  USD a month to private region owners. (And storeowners when I shop)

Who in turn pay LL so cutting service to us basics lessens the number of renters .....