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Kianta Silverfall

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Blog Comments posted by Kianta Silverfall

    Vogt Linden

    Posted

    The customers service still AWFULL !!!!!

    After 2 month my tickets still without answers.

    and now the live chat, it's a shame.

     

    Craig: Hello, Thank you for contacting Linden lab Support. How can i help you today?

    I talk with myself, after 20 minutes I still without answer.

    I got another guy before that one, a Dick, same thing.

    Dick: Hello, Thank you for contacting Linden lab Support. How can i help you today?

    I explain, and i got "one Moment please".

    And after 20 minutes too nothing !

    WTF ?

    It's not a Live Chat, it's just a gadget to decorate the help page of LL

    Vogt Linden

    Posted

    The tittle of this thread is funny :

    "

    Making Strides to Improve our Customer Support Services"

     

    BUT the problem, we can't talk about a customers service, because Linden Lab, don't have any customers service.

    They aren't able to answer to the tickets !

    If you talk with them on the Live Chat "only if you're lucky", most of the time they will say "NO NO, we don't have any bugs on second life !!!, it's a problem of performance with your computer, But when you're like me, with a Mac Pro Quad Core, 8 GB of memory, and 1 GB of memory on my video card, I laugh....."

    YOUR customers aren't stupids.

    It's a shame, when you earn some millions of $, and when you have customers service like that.

    And the truth, most of the persons to work on the customers service, are students... That mean, they know nothing about second life.

    So you can wait, to get an help with a band of newbies.

    Acutally, I have 3 tickets, send 3 weeks ago, and they don't answer. Normal, I don't HAVE 50 SIMS lol

    So, don't try to modify, your customers service, TRY TO CREATE A REAL CUSTOMERS SERVICE.

    Vogt Linden

    Posted

    I have a premium account, but I wonder if the customers service is on vacation.

    - 1 they don't answer to my tickets at all.

    - 2 I can't use the live chat, it's always closed.

    - 3 The support for the marketplace or Xstreet doesn't exist.

     

    Two years ago the customers service, was better. Now, the customers service is a shame, because it doesn't exist anymore.

    So why I can't use the live chat, because I live in France ? But in waiting I pay for a service ! And I don't have it anymore.

    The only thing to work, it's when they pick my money every month

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