[Making Strides to Improve our Customer Support Services]

Lol you are talking about the survey on the login screen? I can not even do the survey, because when I click it nothing happens. And the character cap (which seems LL's latest pest to use on their customers) is just plane ridiculous. The frickin character cap is popping up everywhere. Even merchants are bothered with it on the marketplace where they had to shorten all their listings... They can't even inform and advertise their product as they like anymore.

[Making Strides to Improve our Customer Support Services]

"Some  of our changes will be apparent to you, like the look and feel of the  new case and live chat systems and our coming self-service tools."

That seems what is all about indeed. Everything Lindenlab calls 'improvement' is nothing more then changing the looks of things.

I absolutely do not like the new look and I hate the software that is being used to run the the support and the blog/forum.

First of all you can not even write your issue down in detail because of a character cap. If you have a problem and want to write a ticket you have to do it in a dumbed down twitter format. After 3 or 4 sentences you have reached the character cap... besides that you have to wait months to get some kind of an awnser... no matter if your premium or not.

Secondly, This software you LL are running this site on including this blog and the support channel is a piece of crap. Half the time sections in pages wont load or whole pages wont load at all. Viewing case history in IE is impossible, the page just keeps on loading forever.

I just tried to comment here using IE. Pressing the 'add comment' button gave me an unexpected error... I have to open an other browser just to be able to respond here. Drop down menu's on the website fails regularly and on IE permanently. Account page 'friends online" is saying that I don't have any friends... while I have a couple hundred in the list. Need I go on?

Every single improvement in the last +1 year seems all to be about shiny's/ changing the look. Replacing perfectly good functioning things Like the old viewer, the old Xstreet, the old SL website with an inferior lag fest half baked barely functioning 'software'... all for the sake of a new look.

I love Secondlife, it is my passion. The changes and the way things are getting messed up by the coders is getting me mad like hell.

And don't get me started about the new marketplace website. LL should be ashamed about how they release the new ecommerce site and closing xstreet at the same time while not even search is working. Tons of needed merchant features have been erased, uneffective advertising options. Basically the marketplace is inferior in every single way... but hey, it does have a shopping cart and a new look!!

I do not want hear one more word about so called improvements....