Dear Linden Lab,
Nice words, heard them before, dont even have the T-Shirt to show for it. Put it in JIRA kinda made me laugh, wanna see why? Put on your time traveling glasses and click with me... to a JIRA that is NEARLY FOUR YEARS OLD and has never been touched.. Its one of the TOP POPULAR ISSUES. It is something that every other chat system in the world has had from near their beginning.
https://jira.secondlife.com/browse/VWR-468?focusedCommentId=248602#comment-248602