Sims Rang
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Making Strides to Improve our Customer Support Services
in Inworld
A group blog by Secondlife in General
I gotta say it's about time. I have been in secondlife going on 4 years, and the customer service has gotten progressively worse. The case in point, I will not spend my money on a restraunt that has poor customer service, and that is $75-100 bucks. Why would I want to spend thousands of dollars on something that is so wickedly frustrating that they dont care about their patrons. About time yall listened to what we are screaming about.
Making Strides to Improve our Customer Support Services
in Inworld
A group blog by Secondlife in General
Posted
I am a premium account holder/estate owner and own multiple estates. The drama involved with just getting a region rollback is a disaster. I can't even count the number of tickets I have opened that just "disappear". We are griefed pretty regularly, we give them the alt account names of these FREE members, and nothing gets done. I have even had a RL threat against my life and the guy still runs free in SL. It's a joke. I even got kind of pissy with one of the guys on concierge after they locked my account for 87 cents. When I asked them why they were so rude and unhelpful his response was " maybe it is because the company is moving and we are losing our jobs!!!" Are your freaking kidding me? HOW did that become the consumers fault. I just told him, not my problem do your job while you still have it. Within the year, I plan to sell and kill my account, becuase it just really isnt worth it anymore.