I am a premium account holder/estate owner and own multiple estates. The drama involved with just getting a region rollback is a disaster. I can't even count the number of tickets I have opened that just "disappear". We are griefed pretty regularly, we give them the alt account names of these FREE members, and nothing gets done. I have even had a RL threat against my life and the guy still runs free in SL. It's a joke. I even got kind of pissy with one of the guys on concierge after they locked my account for 87 cents. When I asked them why they were so rude and unhelpful his response was " maybe it is because the company is moving and we are losing our jobs!!!" Are your freaking kidding me? HOW did that become the consumers fault. I just told him, not my problem do your job while you still have it. Within the year, I plan to sell and kill my account, becuase it just really isnt worth it anymore.