[process credit issue]

7 hours ago, Lindal Kidd said:

We can, I think, declare this thread resolved.  Neural's problem, it turns out, isn't the same as Annastasia's.  In Neural's case (sussed out in her other thread), the problem is that her browser is not showing her the correct options for submitting her support case (Billing/Process Credit).

Annastasia's problem is different; she needs to submit proof of her RL identity for RL tax purposes.  While annoying, this has been going on for several years now.  It should only have to be done once.

hm, as long as my account has not been cleaned, this thread has not yet been resolved for me.
 I did receive a mail from the support team, that they have received my documents and that they
 will handle it. After that mail they have closed the ticket. But on my account site nothing has
 changed since then, it still says something is wrong with my account. Knowing that this week in
 the USA is thanksgiving, and hoping that that is the cause that nothing has yet been repaired,
 I now wait until next week. Hopefully everything goes well, this makes me really nervous

[process credit issue]

hello Neural Blankes , 

 

how terrible. If I read this, I can indeed be glad that I have received that mail. 
But it is what you say, time ticking. Phone call is not a good option for me, because my
English is really bad on the phone and I also understand only half of it. (I use the 
translator for writing). I have received a confirmation that the support team has received
my documents, that gives hope. But the whole course of things is disturbing for me. 
it is about such small amounts (maybe 350 $ in 2018), and I do not understand that a member,
with a premium account and almost 12 years of membership, is being threatened with blockade 
without warning. It will have to do with it, that, as you say, the whole procedure was spent
on another company. And I also understand that the support staff has more to do than just 
processing ONE ticket, but I'm only dealing with that ONE question. I hope for you and me 
and maybe a few others, that LL carefully handles this and that the problem will be resolved quickly.

 

[process credit issue]

Cindy, I know I have to be patient, but I have never had any problems before and always 
try to prevent that. It just is not good because it happened so unexpectedly and I wonder 
if I did something wrong. I hope that it can be resolved quickly and not become a drama. 
thank you for the answer

PS i'm not  newbie, lol, member since 2006

[process credit issue]

occasionally (every 2 to 3 months), let me pay a little profit (around $ 100) on my pay pal account. I did that again last Thursday. 
Everything seemed fine, but on Friday I received a mail from linden support that I need to identify with passport and address. 
And that had to be done within 30 days, otherwise my account was blocked. At first I thought, that is scam, but when I logged in on 
the website, I saw that it is real. they had already created a ticket that I could respond to, I did that yesterday and uploaded 
passport and address. now I am waiting for an answer and that makes me completely restless. Is that new, that they ask for an 
identification? and why only if I want some money? I am really worried about this, have I done something wrong? do you know how 
long that can take before I get an answer? 
it is all about minimum amounts, so I do not understand this whole procedure

below my current account statement, my limits and the transaction last Thursday

There is a problem with your account

·         Your account does not have sufficent funds to request a payout.

 

Your Current Limits

Your current tier is:

LindeX L$ Buy Limit (24 hr):

LindeX L$ Buy Limit (30 days):

LindeX L$ Sell Limit (24 hr):

LindeX L$ Sell Limit (30 days):

US$ Process Credit (24 hr):

US$ Process Credit (30 days):

Resident 1

US $0.00 of US $1999.00 used

US $0.00 of US $1999.00 used

US $0.00 of US $1999.00 used

US $73.98 of US $1999.00 used

US $0.00 of US $999.00 used

US $74.00 of US $999.00 use

 

 

Date / time	Description	Amount	Ending Balance
2018-11-15 12:42:00	PayPal Process Credit net of fee. Payout request #1410706	$71.00	($0.86)
2018-11-15 12:42:00	PayPal Process Credit processing fee. Payout request #1410706	$3.00	($71.86)
2018-11-15 12:39:54	Currency Exchange - order #70493007	($64.70)	($74.86)
2018-11-15 12:39:54	Currency Exchange - order #70573941	($9.28)	($10.16)