[Making Strides to Improve our Customer Support Services]

@JubJub @Minet - thanks very much for the suggestions. Finally un-ghosted late today, without explanation.  I belong to lots of groups that routinely send IMs so maybe my IM box was finally flooded enough?  Or maybe the sim in question was finally restarted?  Thanks so much for the tips, and thanks for caring - very kind of you both!

[Making Strides to Improve our Customer Support Services]

@Lauren - not sure I understand your point about users already having a "forcibly log my avatar out" button on the Advanced menu, or the benefit of moving that function to Preferences.  Those who are ghosted (such as me, right now) are unable to login at all and thus cannot access the Advanced menu or our Preferences settings at all.  I'm using V2 and can't move beyond the login screen.  Am I missing something?  Thanks for any info...

[Making Strides to Improve our Customer Support Services]

@Innula - agree 100% with your suggestion on LL needing to add a "forcibly log my avatar out" button to the *login* dashboard.  I'm currently ghosted (5 days now), alone & without support.  Would be such a simple solution!

[Making Strides to Improve our Customer Support Services]

I've been ghosted for 5 days now, stuck somewhere (I believe) near the sim border between Auric sim and Blofeld sim on the mainland.  NOW I understand why LL has made no response at all to my current help ticket - not even a courtesy redirect such as "Hey, you're on your own.  We're no longer going to help you since you don't have a Premium account."  What a ridiculous system.  I agree with Mari above that directing users to "self help" pages is NOT going to help those like me who have been ghosted (totally frozen in a sim and unable to login).  Since I can't login at all, I can't contact the Auric sim owner (and don't know who that is anyway) to ask them to please do a sim restart.  If there is a good soul out there reading this, could you *please* ask the Auric sim owner to restart the sim?