I am A Premium Customer as well as a land owner of an Estate and a Business owner here in SL. We have had an ongoing problem for 2 months and have no sucess in calling concierge as we were told they were "restructuring". Anyone who answered was from billing and had no idea how to fix our problem. All our TP's are being directed to another sim and our business is sufferring as a result. We are seriously thinking about giving up our estate it has been so frustrating.
Concierge was one of the best things LL had for Estate owners. They were prompt and courteous and were able to fix any problem, now it is just a mess and I am told to put in a ticket and wait, because they are backlogged. I am still waiting. I dont see any improvement. All I see are more messes and empty promises. I have never been critical of LL before,after all, this is their experiment and we are all just the rats in the maze. We choose to "play" the game.It is just so frustrating to go from such excellent customer service to such awful customer care and get "promises" of more of the same!
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Making Strides to Improve our Customer Support Services
in Inworld
A group blog by Secondlife in General
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I am A Premium Customer as well as a land owner of an Estate and a Business owner here in SL. We have had an ongoing problem for 2 months and have no sucess in calling concierge as we were told they were "restructuring". Anyone who answered was from billing and had no idea how to fix our problem. All our TP's are being directed to another sim and our business is sufferring as a result. We are seriously thinking about giving up our estate it has been so frustrating.
Concierge was one of the best things LL had for Estate owners. They were prompt and courteous and were able to fix any problem, now it is just a mess and I am told to put in a ticket and wait, because they are backlogged. I am still waiting. I dont see any improvement. All I see are more messes and empty promises. I have never been critical of LL before,after all, this is their experiment and we are all just the rats in the maze. We choose to "play" the game.It is just so frustrating to go from such excellent customer service to such awful customer care and get "promises" of more of the same!