I have been away from SL for about 5/6 years. I finally attempted to sign into my account about a week ago and it said my account was on hold. So I submitted a support case to get it reactivated and I am now able to sign into it. However, I have the Firestorm viewer (and yes I have updated to the most current version of it) and when I log into my account my avatar will not rez. I don't know if it's because the account is so old the textures used just aren't existing anymore? What is the problem?
Every time I attempt to sign in, it's just an orange cloud. I waited for almost an hour thinking it just needed time to load but no avail. Is there something that needs to be done on Linden Lab side? I have submitted a ticket to ask about that also but since it's President's Day, no response yet. Does anyone have any helpful answers as to what I can try in order for the avatar to show up in world? When I checked with a friend, they can see me perfectly from their side but I can't see myself.