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azdrac

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  1. I also received the "fix" (sounds more like a band-aid) for the Malwarebytes issue that causes SL & my computer to freeze. They had me go back to an older version too, below is my email. I did not delete the file link, as I was told that without a premium Lic key the legacy version would just act like an older FREE version. And as Jo has already stated others should probably contact Malwarebytes and get the fix as we did. I hope it helps 😛 there is also an interesting link (towards the bottom of the email) to the MBAM forum discussing this matter in more detail. Sincerely Az Christopher (Malwarebytes Support) Jan 14, 12:48 PST Hello Az, I appreciate you reaching back out and sending me the updated logs as requested. Our Developers are aware of this issue and continue to work to resolve this. Until that time, please follow these steps to switch back to the previous version of Malwarebytes Uninstall the currently installed version of Malwarebytes for Windows. Refer to the following article. Note: you will need your MBAM premium License key for the below link to work. Download the setup file from the following link: https://malwarebytes.box.com/s/xq78v2de2k893g1h41upzbtqmsc6t375 Run the downloaded setup file to install the earlier version. Important: To prevent the program from automatically updating to the latest affected version, do the following: Open Malwarebytes for Windows and click Settings. Ensure the Application tab is selected. Under Application Updates, toggle the 'Automatically download and install application component updates' setting OFF. If you wish to follow the forum discussion about the issue, you'll find that discussion here (along with your original posting): https://forums.malwarebytes.com/topic/241223-malwarebytes-for-windows-and-windows-7-freezelock-up/ Thank you for your continued patience with this and I look forward to hearing from you soon. Regards, Christopher Chris M. | Malwarebytes Technical Support | support.malwarebytes.com
  2. Unfortunately, each one of us with "that" particular problem will have to contact Malwarebytes customer support and recreate the same ticket as DeyJaVue in order to get the link to the older version of Malwarebytes I just got of the phone with them and that's what I was just told 🙁
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