Sometimes when I log in on Firestorm, I am a red cloud. Nothing I do helps-cleaning cache, relogging, moving on to another place etc. I hit upon something which worked but I'm not sure why or how. I was frustrated enough to jsut hit the character test (female) and some of the ruth items came on-but the rest of my avi returned with the shape, hair, shoes, etc she was wearing before. It was jsut to take off the Ruth stuff put back what was missing (one of my finger nails came off-only one lol). Not sure what this worked but it did..