[Making Strides to Improve our Customer Support Services]

I think there should be a way for a premium or concierge account holder to link to other accounts that are also owned by the company, or individual.  That way any account can ask for help.  I know in my case- I work for a University and all workers are not allowed unlimited access to the account linked up to the universities credit.  It is very difficult when I cannot file a support ticket and my boss has no time to and I am unable to get the help we need.