LTC Engineer

I think there should be a way for a premium or concierge account holder to link to other accounts that are also owned by the company, or individual. That way any account can ask for help. I know in my case- I work for a University and all workers are not allowed unlimited access to the account linked up to the universities credit. It is very difficult when I cannot file a support ticket and my boss has no time to and I am unable to get the help we need.