Hello,
Second Life support is usually flooded with requests for support. The last time I called in, they had a back log of about 2 months of support tickets they had to file through.
They work hard to get your requests filed as quickly as possible. Until then, I would recommened going to secondlife.com, logging in, and then on your dashboard, go to account>transaction history and figure out where all of your Linden dollars went and then file an abuse report against the destination of your Lindens.
Good luck,
~Kolby