I thought the sim tier announcement was enough bad news for one week, now this...
"Starting on Wednesday, October 13th, we will simplify and reduce the types of cases that Basic Residents can file"
I read this as 'Don't expect help from us unless you go premium".
Quite frankly I dont even see the benefits of premium or concierge support anymore. What was once stellar support is now so shamefully poor, I dont think I have words to describe it.
Even as a concoerge level member, I have tickets listed as 'New' that are FOUR MONTHS OLD!!!!!!!!
What business could ever expect to be successful with that kind of customer care?
So much for the excitment of Philip being back. Its bad business as usual.
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Making Strides to Improve our Customer Support Services
in Inworld
A group blog by Secondlife in General
Posted
I thought the sim tier announcement was enough bad news for one week, now this...
"Starting on Wednesday, October 13th, we will simplify and reduce the types of cases that Basic Residents can file"
I read this as 'Don't expect help from us unless you go premium".
Quite frankly I dont even see the benefits of premium or concierge support anymore. What was once stellar support is now so shamefully poor, I dont think I have words to describe it.
Even as a concoerge level member, I have tickets listed as 'New' that are FOUR MONTHS OLD!!!!!!!!
What business could ever expect to be successful with that kind of customer care?
So much for the excitment of Philip being back. Its bad business as usual.
I am so sad.