ordering objects

[Jaymk]

i order stuff in the market place last night....and still haven't received anything.

[Irene Muni]

From the Knowledge Base "Unreceived items":

Unreceived items

Has it been more than 24 hours since you ordered? If so, contact the merchant, explain what happened, and politely request redelivery of the item. If it has been less than 24 hours, please be patient and check again later. If the merchant doesn't respond, you can submit a support case requesting redelivery. Make sure to include the order number and the exact name of the undelivered item(s).

Slow deliveries may currently be more noticeable because you now have a cart to which you can add multiple items. (This wasn't the case with the old Xstreet, which closed for purchases in October 2010.) Unfortunately, we can only send so many items at a time.

Note: There are several interrelated causes that slow down delivery. We are hard at work on creating a faster and more reliable Marketplace system that will soon make Magic Boxes obsolete.

[Lindal Kidd]

It's usually fast, but can sometimes take up to 24 hours to deliver.  If the item(s) have not been delivered after that time, you can

1) contact the merchant.  Include your transaction number from your transaction history in your IM or notecard, and request a re-delivery.  If the merchant doesn't respond in a reasonable period, then

2) Contact Linden Lab about the delivery failure.

There are a couple of things that can prevent delivery:

1) Putting too many things in your Shopping Cart.  Delivery can fail if you put more than a couple of things in there.

2) If you are not logged in world, AND you have nothing on your Block/Mute list, you may fail to receive IMs and inventory offers.  This is a bug.  Work around it by either being logged in before you hit the Buy button, or choose any avatar or object you don't especially care for and Block them/it.

3) Being in Busy mode will cause your purchases to be automatically refused.